• Create, execute and maintained test scripts, trained end user• Identified, investigated, reported and tracked bugs to resolution• Act as the key liaison between IT, Manufacturing Engineering and External Software Vendor• Participate in meetings in the development of standards and procedures affecting design, maintenance, audits and generation management of customer outputs• Created ad hoc and standard reports as well as refinement of functional business processes as they relate to current software package

• Provided customer support by diagnosing technical issues, reviewing and reproducing audits to research and resolve the issue, utilize "House on the Hill" to track, escalate and communicate with customers• Created request for tracking and development requirements for software maintenance or enhancements by reproducing the issue, testing, and submitting to software developers utilizing "TestTrack" software

• Supervised 3 employees, responsibilities including scheduling shifts, duties and evaluations• Responsible for Customer and Vendor databases, grocery ordering and inventory, accounts payable/receivable utilizing QuickBooks, created and maintained Excel spreadsheets as needed for accounting, tax exempt numbers and inventory control• Interacted face to face with customers on a daily basis

• Created, executed and maintained test scripts, analyzed, corrected errors/problems regarding the application business process.• Researched/troubleshoot, identified, reported and tracked errors• Supported and trained end user• Project Manager/QA Analyst - Analyzed Business and Network Data Asset processing problems to support and improve new process systems. Worked closely with senior management, developers and end users to evaluate requirements and compatibility. Asset Management Manager – Enterprise Peregrine Asset Center• Manager of the Asset and Customer Location Database - created, tracked, updated and maintained the accuracy of inventory and locations for over 1000 locations and customers worldwide• Acting Manager for the Asset Management group as needed• Department Liaison to assist IT Support with software and hardware issues• Audit Analyst - Responsible for tracking/investigating assets for SLA reporting worldwideData/Reporting Analyst• Created and executed SQL queries utilizing DB2 for weekly, monthly and ad-hoc reports, exported results to Excel, analyzed the data for accuracy and submitted reports to Senior Management

Project Manager for the American Airlines/TWA transition, worked with over 100 Airports that supported TWA to disconnect and reconnect the data circuit service to American Airlines to keep the Airport/Airline running during the transition, located and documented all new devices installed and all obsolete devices in an excel spreadsheet. Premier Account Manager for the Mid-Atlantic region, provided customer service to 45 high profile travel agencies meeting their business needs by hosting sales conferences, ordering hardware, software, TELCO and trained the end user, managed and visited all 45 customers for assessment. •Y2K Project Manager, worked on the Y2K project, installed and implemented new applications and managed the transition, trained the U.S. field personnel.