Beverly Rogers Email & Phone Number

Charlotte, North Carolina Area

Manages, directly and through subordinates, operational activities for a large single functional unit or multiple sections. Directs nonexempt staff or a small entry-level exempt staff. Works independently on moderately complex issues and projects. Manages ongoing processing efforts and is accountable to manager for unit budget.• Attention on Service Level Agreement being met for over 10 lines of business daily • Coached team members to perform at their highest level of quality and quantity goals • Responsible for ensuring Risk Management was the important responsibility adhere by team members

Charlotte, North Carolina Area

Responsible for the research and remediation of accounts within the Wells Fargo Dealers Services sector which pose significant organizational impact using an expert degree of accuracy to determine the most appropriate course of remedial action.• Conduct investigative analysis to fully identify and mitigate ongoing remediation efforts. Identify issues, research product information, terms, conditions, and account contracts.• Obtain root cause of delinquency for remedial consideration by using multiple systems to cross analyze and validation information• High production with accountability for accuracy and detail while appropriately fulfilling risk and compliance obligations in delivering timely and effective escalation of issues, and making sound risk decisions.

Charlotte, North Carolina Area

Manage multi-site work force, employment relations for direct and indirect clients, hiring and discipline actions. Coaching and developing team members.• Championed four team members promotion to Loan Administration Manager.• Commended from customer on a Breakaway Performance for a denial call, 2013. • Ranked #2 on Power Ranking for Solutions, among peers, 2013. • Ranked in top 5% of peers on Power Ranking performance, 2015.• Commended by customers for customer experience excellence in Reverse Mortgage, 2016.• Lead top performing SPOC Team in Reverse Mortgage, 2015 & 2016.• Ranked in the top 20% overall international ranking for Gallup’s Q12 Team Member Connection. • Implements operational and servicing processes in accordance to investor guidelines.• Provided change management analysis for compliance with internal audit departments.• Participated in high-level meetings with Fannie Mae Investor on initiatives, and programs.• Provided escalation and risk management support for all of the retention portfolios.

Charlotte, North Carolina Area

Reviewed, prioritized, and distributed daily work to staff. Established relationships with internal partners to enhance collaboration and improve process flow. • Monitored work load to ensure timelines. • Provide feedback and training to staff.• Served as a Subject Matter Expert in liquidation and retention workout options.

Charlotte, North Carolina Area

Won Platinum Achievement Award in Recognition of Excellence in Loss Mitigation Performance Achievement highest workout ratio of 70% in 2004 from the Fannie Mae Investor.• Managed the servicing relationship between Wells Fargo and consequential Investors & clients. • Co-managed the Washington Mutual and GE acquisition for the Fannie Mae retention portfolio.

Charlotte, North Carolina Area

Managed a pipeline of at risk loans over 60 days to satisfy delinquency by offering various investor driven solutions.• Pre-qualified mortgagors for retention and or liquidation workout options.

High School Diploma

Accounting

Business Administration And Management, General