Beverly Scott Email & Phone Number

Charlotte, North Carolina, United States

In this current role, I'm responsible for driving the Operational Readiness of a growing business unit as we deploy custom SaaS product configurations around the world.

As the Director of Product Delivery, I partnered with the Global Payments family of brands to deploy custom-configured SaaS solutions into new markets around the world. From discovery to delivery, my team and I managed the full integration lifecycle, closely collaborating with both internal and external teams to ensure the product gets into the hands of customers on time and under budget.-Created PMO department for start-up style business unit, managing five direct reports including one manager and two indirects -Transitioned channel relationships to program and project managers under my leadership -Guided product delivery initiatives to sustain $140mm ARR-Created data driven revenue projections for all new initiatives based on go to market strategy, product configuration, and current sales performance-Expanded department to manage Enterprise and Stadium projects, from inception to delivery-Partnered directly with Google, guided project and program management teams in delivering first-mover engagement products in the fintech industry-Selected for critical steering committees to represent business unit with C-suite and senior executive stakeholders-Functioned as business development contact for five vendor partners

Contracted with Global Payments -Exceeded revenue expectations on first Analytics integration project -Expanded to three new channels in 2020, including four European countries -Successfully reduced integration time by 60% -Created standardized product & integration documentation for improved delivery & scalability -Collaborated with senior leadership on numerous operational projects, leading to improved processes directly benefiting all departments

Portland, Oregon

I partner with South Carolina schools to bring digital literacy curriculum to K-8 students. In addition to launching the initial program in August of 2016, I have:• Independently managed partnership from pre-sales to renewal between Learning.com and 46 school districts in South Carolina• Drove program adoption through dynamic presentations to Superintendents, Administrators, Curriculum Specialists, and Certified/Classified staff• Managed all client relationships from end users up to decision makers• Functioned as curriculum expert, aligning curriculum to state standards and district-specific scope and sequences• Designed and delivered onsite & virtual training for each participating district and increased usage by 30% among those users • Partnered with the Education Oversight Committee to analyze assessment data to highlight exemplar districts and implement intervention strategies when needed• Presented program reports to state leaders including DOE, House Representatives, Senators, and Governor

Portland, Oregon Area

I built and managed relationships with national strategic accounts, focusing on initial onboarding & implementation throughout the school year. Key accomplishments include:• Organized & delivered web-based trainings, demonstrations, consultations and presentations for educators and administrators using the suite of Learning.com solutions• Created custom implementation plans to outline goals and expectations of strategic clients• Worked with district technical analysts to integrate Student Information Systems with the Learning.com platform• Compiled and analyzed data regarding customer use and determining appropriate actions & interventions based upon analysis• Identified champions within each strategic account and collaborating with our Marketing team to create case studies highlighting their success• Created a monthly end-user newsletter highlighting new products, company announcements, and customer resources with a cross-departmental team• Managed occasional special projects, including state-wide assessment implementations• Facilitated face-to-face training when appropriate• Assisted with data imports, technical and implementation support for key customers within territories

Portland, Oregon Area

Responsible for providing phone-based and other remote technical and support assistance, specializing in serving Marketplace customers with integration and implementation of third-party products. On a daily basis, I:• Identified, diagnosed, and provided necessary troubleshooting regarding support issues• Maintained consistent and accurate documentation of all customer interactions• Tested customer reported issues and pass written reports to development teams• Performed sales demonstrations when appropriate• Responsible for individual sales outreach to third-party customers

Portland, Or

• Entered incoming client contact information into online database• Worked and interpreted data independently• Investigated client contact information when necessary • Trained others on entering data, creating new entities, finding client information• Completed special projects as needed

• Facilitated in class tutoring sessions • Assisted middle school students with math, science, and language arts concerns• Participated in team trainings with co-workers and teachers• Evaluated students on a daily basis• Reflected and assessed performance monthly

Master Of Science, Instructional Design And Technology

Bachelor Of Arts (B.A.), English Literature

Resident Assistant, 2010-2011 Student Activities Office Assistant, 2010-2011 Housing Operations Assistant, Summer 2011 Transfer Student.