Beverly Scott Email & Phone Number

Charlotte, North Carolina, United States

In this current role, I'm responsible for driving the Operational Readiness of a growing business unit as we deploy custom SaaS product configurations around the world.

As the Director of Product Delivery, I partnered with the Global Payments family of brands to deploy custom-configured SaaS solutions into new markets around the world. From discovery to delivery, my team and I managed the full integration lifecycle, closely collaborating with both internal and external teams to ensure the product gets into the hands of.

Contracted with Global Payments -Exceeded revenue expectations on first Analytics integration project -Expanded to three new channels in 2020, including four European countries -Successfully reduced integration time by 60% -Created standardized product & integration documentation for improved delivery & scalability -Collaborated with senior leadership on.

Portland, Oregon

• I partner with South Carolina schools to bring digital literacy curriculum to K-8 students. In addition to launching the initial program in August of 2016, I have:
• Independently managed partnership from pre-sales to renewal between Learning.com and 46 school districts in South Carolina
• Drove program adoption through dynamic presentations to Superintendents, Administrators, Curriculum Specialists, and Certified/Classified staff
• Managed all client relationships from end users up to decision makers
• Functioned as curriculum expert, aligning curriculum to state standards and district-specific scope and sequences
• Designed and delivered onsite & virtual training for each participating district and increased usage by 30% among those users

Portland, Oregon Area

• I built and managed relationships with national strategic accounts, focusing on initial onboarding & implementation throughout the school year. Key accomplishments include:
• Organized & delivered web-based trainings, demonstrations, consultations and presentations for educators and administrators using the suite of Learning.com solutions
• Created custom implementation plans to outline goals and expectations of strategic clients
• Worked with district technical analysts to integrate Student Information Systems with the Learning.com platform
• Compiled and analyzed data regarding customer use and determining appropriate actions & interventions based upon analysis
• Identified champions within each strategic account and collaborating with our Marketing team to create case studies highlighting their success

Portland, Oregon Area

• Responsible for providing phone-based and other remote technical and support assistance, specializing in serving Marketplace customers with integration and implementation of third-party products. On a daily basis, I:
• Identified, diagnosed, and provided necessary troubleshooting regarding support issues
• Maintained consistent and accurate documentation of all customer interactions
• Tested customer reported issues and pass written reports to development teams
• Performed sales demonstrations when appropriate
• Responsible for individual sales outreach to third-party customers

Portland, OR

• Entered incoming client contact information into online database
• Worked and interpreted data independently
• Investigated client contact information when necessary
• Trained others on entering data, creating new entities, finding client information
• Completed special projects as needed

• Facilitated in class tutoring sessions
• Assisted middle school students with math, science, and language arts concerns
• Participated in team trainings with co-workers and teachers
• Evaluated students on a daily basis
• Reflected and assessed performance monthly

Master Of Science, Instructional Design And Technology

Bachelor Of Arts (B.A.), English Literature

Resident Assistant, 2010-2011 Student Activities Office Assistant, 2010-2011 Housing Operations Assistant, Summer 2011 Transfer Student.