Beverly F. Email & Phone Number

San Francisco, CA, US

- Improved reliability and responsiveness of check-in, on-premises, and hours tracking tools.- Rebuilt frontend with a mobile-first design approach.- Migrated hosting and dev-ops functions to a Kubernetes solution.- Moved from a stadium staffing focus to an adaptable product that fits a wider variety of staffing needs.

- Built web-based monitoring dashboard to track on-site event staff attendance.- Adapted customers’ staff-scheduling workflows into core product that facilitates contact campaigns to fill position rosters, reduce no-shows, and speed up check-in processes. - Created barcode scanning workflow to reduce staff check-in lines and time spent in post-event.

Fairfax, VA, US

- Developed color-detection toolset to remove backgrounds from uploaded customer artwork. (Awarded CustomInk's “Inkademy Award for Innovation” for this work.) - Instrumented Rails applications to send customer interaction data to a temporal database for faster analysis. - Built responsive, mobile friendly dashboard for CustomInk's fund-raising initiative.

Mixing, mastering, and promotion services for musicians.

Salisbury, North Carolina, US

- Migrated customer service representatives away from text consoles to in-house web-based call script platform. - Developed ETL tools in C# and MS SQL to speed up contact data imports and customer reports.- Developed client-facing management tools via Servlets, giving clients a peek into real-time call-quality data that was previously unavailable..

Intranet development

- Used early AJAX techniques in conjunction with the IE browser to build an internet video presentation platform. - Developed SMIL interpreter in Javascript for scripting complex media presentations. - Developed in-browser channel-guide optimized for set-top-box styled TV interface.