Bev Ryweck Email & Phone Number

* Supervise a team of 12 associates handling calls related to HSA, FSA, Cobra, Dependent Care, and HRA accounts.* Take escalated calls to resolve complex customer issues promptly and satisfactorily.* Provide ongoing coaching, mentoring, and feedback to associates to support their growth and development.* Monitor and maintain performance metrics to ensure team efficiency and effectiveness.* Implement strategies to improve customer satisfaction and meet service level agreements.* Excellent leadership and interpersonal skills* Strong coaching and mentoring abilities* Proficient in handling escalated customer issues* Experience in maintaining performance metrics* Effective communication and problem-solving skills

Minneapolis

-Non-Agency Closing Manager with a staff of 15 specialty closers and funders working for 8 nationwide markets.-Manage 15 Closers, 2 Funders and one Work Director-Responsible for all coaching, reviews, monitoring of work flow, reporting metrics, assisting with troubleshooting and assessing risk.

Eden Prairie, Minnesota, United States

-Responsible for supervising 26 Shopping Advisors-Managing team metrics to stay in line with company guidelines-Utilizing extensive call reviews for weekly coaching opportunities-Go to person for complex research issues and special projects

Eden Prairie, Minnesota, United States

-Successfully assessed and mentored individual agents across all metrics of performance consistently receiving positive feedback and results-Partnered with multiple departments doing a variety of task including, but not limited to, Executive Administration, Payroll, Testimonial, Reception, Marketing and Product QA.-Executed a random call analysis of outsourced Sales Agents gathering data, reporting trends, and identifying opportunities.-Proposed new Sales Coach concept which would fill a coaching gap in the sales department leadership structure.-Consistently exceed metric expectations.-Assisted with on the job training for every new hire class.

Eden Prairie, Minnesota, United States

-Developed and maintained relationships with over 200 brokers for three top producing account representatives.-Managed a staff of 28 people consisting of Processors, Underwriters, Closers and various support staff.-Monitored underwriting and closing turn times, pipeline management, auditing and reviewing conditions.