As an Asset Mall Catalyst at Beyond Squarefeet Mall Management Company, I manage and oversee all the malls under our portfolio. My role involves ensuring that our malls operate efficiently and effectively, meeting the needs of both tenants,shoppers & the developer. With a strong focus on enhancing customer experience and driving profitability, I work closely with teams across various departments to implement strategic plans and achieve operational excellence.In addition to these… Show more As an Asset Mall Catalyst at Beyond Squarefeet Mall Management Company, I manage and oversee all the malls under our portfolio. My role involves ensuring that our malls operate efficiently and effectively, meeting the needs of both tenants,shoppers & the developer. With a strong focus on enhancing customer experience and driving profitability, I work closely with teams across various departments to implement strategic plans and achieve operational excellence.In addition to these responsibilities, I help implement Standard Operating Procedures (SOPs) across all malls, reduce expenses for our clients, and provide detailed monthly reporting to developers and management. My goal is to create seamless, enjoyable shopping environments while maximizing financial performance of each Mall. Show less

Responsibilities : -Overseeing Day-day Operations of the Mall.- Finalisation of Marketing Plans & its execution of planned events.- Final Vendor Negotiations to enable Minimisation of all expenses. - Verification of all tenants billing to ensure recovery of all agreed commercials as per agreement. - Review all electrical & DG usage to ensure full recovery of Utilities from the tenants as per actuals. - Team Development & training to enable growth & learning to all team… Show more Responsibilities : -Overseeing Day-day Operations of the Mall.- Finalisation of Marketing Plans & its execution of planned events.- Final Vendor Negotiations to enable Minimisation of all expenses. - Verification of all tenants billing to ensure recovery of all agreed commercials as per agreement. - Review all electrical & DG usage to ensure full recovery of Utilities from the tenants as per actuals. - Team Development & training to enable growth & learning to all team members. - Optimisation of processes & SOP's to enable maximum output of the team & work. - Monthly Master Rounds with team on snag point to uplift the mall ( Facility Management)- Tenant Relations, Tenant Mix, Leasing, Lease Negotiations.- Mall Management Team building and guidance to Team to enable multi tasking. - Follow ups on Compliance documents updating with Developer & other concern parties.- Legal, Compliance, Dispute Resolution with respective departments. - Conducting Regular Audits of the Store for any changes required and for the best experience of the customer. Show less

Training on Mac OS X and iOS to end users on how to functionality.• Complete solution Provider for the end user : From hardware to software to setting up the system.• Troubleshooting and guiding customers over frequently faced issues by end users.• Guiding the customer on how a Apple product can change their world.• Maintaining store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, andappraising job results.• Maintaining… Show more Training on Mac OS X and iOS to end users on how to functionality.• Complete solution Provider for the end user : From hardware to software to setting up the system.• Troubleshooting and guiding customers over frequently faced issues by end users.• Guiding the customer on how a Apple product can change their world.• Maintaining store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, andappraising job results.• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies andprocedures.• Market merchandising by studying advertising, sales promotion, and display plans; analysing operating and financialstatements for profitability ratios.• Identifying current and future customer requirements by establishing rapport with potential and actual customers and otherpersons in a position to understand service requirements.• Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion;authorising clearance sales; studying trends.• Complete store operational by scheduling and assigning employees; following up on work results.• Ensuring availability of merchandise and services by approving contracts; maintaining inventories. Show less

Handling daily routine work of the company .• Design and Launch of our inHouse Accessories products ( iEnhance ) for Apple Products.• Design and in detailed manufacturing of packaging for the Accessories of iEnhance.• Training of Mac OS X , iLife to Switchers and existing Mac users.• Handling purchases and Manufacture vendor registration and order processing for iEnhance Products.• In detail testing of each product before production to ensure every inch of the Product… Show more Handling daily routine work of the company .• Design and Launch of our inHouse Accessories products ( iEnhance ) for Apple Products.• Design and in detailed manufacturing of packaging for the Accessories of iEnhance.• Training of Mac OS X , iLife to Switchers and existing Mac users.• Handling purchases and Manufacture vendor registration and order processing for iEnhance Products.• In detail testing of each product before production to ensure every inch of the Product , Packaging and marketing materialis perfect in every inch of it.• For more information on the company and Accessories visit www.beyond-imagination.in . Show less

- Training on Mac OS X , iOS ,Apple Products and soft skills to all the Apple Retailers and partners.- Technical Training to all the Apple Authorised reseller on troubleshooting Mac, iPhone’s and iPods across India.

Maintaining store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Market merchandising by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.• Identifying current and future customer requirements by… Show more Maintaining store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Market merchandising by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.• Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Formulating pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Complete store operational by scheduling and assigning employees; following up on work results.• Ensuring availability of merchandise and services by approving contracts; maintaining inventories.• Contributes to team effort by accomplishing related results as needed. Show less

Setting Targets for the Sales team based on individuals knowledge , experience and approach to customers experience and Product knowledge.• Merchandising of the products and accessories .• Responding to customer complaints and comments.• Assisting the service team on troubleshooting and resolving any issues with the software part of the OS.• Created a Training / Support module for customer called " Gold Support " .• Handling of Logistic on bases of requirements and pipeline… Show more Setting Targets for the Sales team based on individuals knowledge , experience and approach to customers experience and Product knowledge.• Merchandising of the products and accessories .• Responding to customer complaints and comments.• Assisting the service team on troubleshooting and resolving any issues with the software part of the OS.• Created a Training / Support module for customer called " Gold Support " .• Handling of Logistic on bases of requirements and pipeline orders of the sales team customers.• Started a new module internally for the retail sales team for training of Apple Products and selling skills to enhance theexperience and interaction of the customer with the sales team.• Assisting the billing team with billing and accounts on the basic level.• Supervising overall functioning of the store.• Been Awarded " Mac Sales Leader - South " by Apple india Pvt Limited at Apple India Partners meet at Windsor Manor ' 2008 . Show less

The primary focus of the job was to ensure the best customer experience at the APR store.• Helping existing users to know more on the possibilities on a Mac .• Ensuring completion of targets of each month with a average rate of 120% .• Ensuring Sales are generated through demos keeping in mind the existing usage of the user.• Enhancing of on Floor customer experience by means of being there for the customer when needed and with a Approach onhelping the customer than doing a… Show more The primary focus of the job was to ensure the best customer experience at the APR store.• Helping existing users to know more on the possibilities on a Mac .• Ensuring completion of targets of each month with a average rate of 120% .• Ensuring Sales are generated through demos keeping in mind the existing usage of the user.• Enhancing of on Floor customer experience by means of being there for the customer when needed and with a Approach onhelping the customer than doing a sale.• Achievement of a Attachment rate of Apple Care Protection Plan of 80 - 90% . Show less

Trouble shooting of Mac OS X for US based customers of Apple of Apple Desktops. - Probing the end user for issues they are facing on their Mac. - Analysing the issues based on the current status of the Mac. - Isolating the issue to find the real cause of the issues faced by the user and - Resolving the same .