Benjamin Fay Email & Phone Number

Huntersville, Nc, Us

Charlotte, North Carolina, United States

- Developed frequently asked questions sheet for new customers to set expectations for everything from loans and payment structure to project installation timelines- Developed and implemented customer surveys for key touch points to improve customer satisfaction, gain valuable feedback, and drive increased 5 star reviews and referrals- Developed Customer Success dashboard to track key performance metrics- Developed tracking for loan expiration dates for open projects and weekly report out of all projects with loans approaching expiration for the operations department to prioritize- Developed weekly report out of new contract status as well as open issues preventing any new contracts from being fully processed- Developed standard operating procedures and procedure manuals for contract processing, change order processing, on hold process for projects, cancellation process, credit card fees for deposit payments, loan pre-qualifications for all finance companies, and customer satisfaction surveys- Consistent high performer: exceeded goals every quarter for contract processing and welcome call completion turnaround time, reduced the number of loans expiring prior to project completion, improved customer communication and reduced customer complaints

Charlotte, North Carolina, United States

Lead Management and Appointment Setting- Evaluated and scored all incoming leads- Managed incoming phone calls from new leads- Placed immediate outbound calls to all new leads received from lead generation sources, gathered lead information over the phone, established relationship with the leads, and set initial sales appointments with outside sales rep- Performed follow up calls with all leads after initial sales appointment to perform lead satisfaction survey and schedule follow up appointmentsConsistent high performer: finished every month within the top two inside sales reps on metrics of appointments set and new deals closed out of a team of four

Analyzing donor data to develop fundraising and donor retention efforts.

Melbourne, Florida

Miami, Fl

Catalyst Behavioral Sciences is a research and consulting firm that specializes in applying psychology, cognitive neuroscience, behavioral economics and marketing research to map and change consumer decision-making and behavior.

Miami, Fl

Starkville, Mississippi

The Family and Children’s Research Unit at the Social Science Research Center conducts research and distributes informative material to lawmakers and educational professionals regarding children, education, and families in Mississippi.

Master Of Science (M.S.), Experimental Psychology

Bachelor Of Arts (B.A.), Psychology