Brenda Thomas Email & Phone Number

Cleveland, Ohio,

Fulltime Business Systems Analyst Consultant. Written Communications, Work from home (remote).

Berkely Mo

Triage Analyst consultant for Express Scripts IT Claims issue management assigning issues to appropriate teams for resolution, and collaborate with business, technical and customer service teams to insure the all data is available for appropriate resolution.

Berkeley

Senior Business Analyst consultant at Express Scripts for Member Services UI (eSD) using the Express One process SDLC.Facilitated JAR workshops eliciting requirements for Member Services (patient authorization process).Documented BA communication describing functional changes, impacts, and required training for Member Services. Collaborated QA assist them with system navigation instructions, screen shots, and expected output.

St Louis

Senior Business Analyst consultant for RGA Actuarial Solutions IT team in an agile environment.Provide IT support for the US and international Actuarial Valuation business team. Provide second tier support triage for the EVE database and calculation system.Utilize agile mythology to manage the system development life cycle.Responsible for submitting epic user stories in Team Foundation Server (TFS) backlog. Deconstruct epic user stories to child user stories for prioritization and add story points.Work with the Valuation team to translate user stories into features, scenarios, use cases and use case diagrams.Collaborate with the Project Manager and Lead Developer to plan work for three week iteration cycles.Collaborate with business and development teams to create test plans and test cases.Coordinate testing activities including test environment setup, system integration, end to end, and user acceptance testing.

Manage multiple system development projects for both clinical and business systems.Facilitate meetings with project teams to create project schedules.Monitor the SDLC process and report status and progress to management.Analyzing and document business, user requirements and functional specifications for software development. Work with business owners to understand and document business processes.Write user stories and use cases.Analyze and document validation protocols for testing including system testing, integration testing, and user acceptance testing. Analyze risk management impacts and mitigation. Participate in audit proceedings. Assisting in submissions to regulatory bodies.Create test tools/utilities required to complete projects.

Business Analyst at MasterCard responsible for analyzing, documenting, and testing requirements for the quarterly billing process.

Technical Analyst at AT&T for Business Integration Systems (BIS), responsible for analyzing and documenting technical and high level design for BIS middleware components at AT&T.

Facilitated cross-functional meetings with business and IT teams to define business and IT requirements.Coordinated and participated in review of revisions, changes, enhancements, testing, and documentation for multiple projects. Conducted gap analysis meetings with business teams to gather requirements, which included documentation of as-is and to-be process and system data flows to define system enhancements and future processes.Successfully worked with IT and business teams to provide solutions for utility deregulation and other major projects using Retail Office back office application, including designing and testing Supplier websites for gas nominations and purchases.Documented technical and functional design documents for business review and approval using MS Visio, MS Project, Excel and Word.Prepared conversion specifications for SAP CRM and Customer Information system interfaces for web, IVR, and collections vendors to map data fields to SAP file format using MS Word and Visio. On-call duties addressing batch file abends related to billing, bill print, meter reading, and supplier services issues using Mainframe TSO environment for root cause analysis.Responsible for business notification and support of any issues that impacted business service level agreements with customers and vendors.Technical Environment: UNIX, COBOL, DB2, Oracle, SQL Server, Batch processing, MQSeries, MS Office, MS Visio, MS Project 2000, CA Verify (testing tool)Interfaces: SAP interface (batch files