Bharath Ganesan Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

- Successfully implemented reporting andanalytics for the Beyond SpotCheck MenuPrograms using SQL & Python, includingmonitoring and enhancing the project basedon new changes.- Led an initiative to analyze correlationsbetween Agent behavior, Sentiment Score,and CSAT, Utilizing Pearson and Tau-b as themost suitable statistical measures for the datatype.- Consistently improved average accuracy ratemonth over month, resulting in a significantreduction in Error Rate by an average of 3%per month.- Conducted in-depth analysis of Uber EatsMenu data and created a comprehensivedashboard in Google Data Studio. Thedashboard was utilized by regionalstakeholders to analyze program performanceand explore the correlation between Agentmarkdowns and Customer Satisfaction (CSAT)scores.- Contributed to the automation of MonthlyBusiness Review Decks by updating reportsusing monthly data extraction.- Oversaw pipelines for Global Quality Programsby implementing scheduled Python jobs,ensuring automatic data updates in BigQueryon the Google Cloud Platform (GCP) &managed workflows with Python and SQL.

Chennai, Tamil Nadu, India

- Analyzed business requirements and createdfunctional requirements specifications to build anddeploy solutions.- Provided reporting, analysis and insights aboutsales drivers and key revenue performance metricsto support corporate analytics in Tableau.- Created design specifications to meet functionaland business requirements.- Worked in PostgreSQL which is used as the PrimaryData store for Web & Analytics Applications- Worked in Talend open studio for ETL and dataintegration process.

Chennai, Tamil Nadu

- Designed SQL related reports usingjoins, Ranks, sub-queries and SQL related conceptsin Microsoft SQL Server.- Developed and deployed dashboards,visualizations and autonomous and dynamicreporting interfaces to be distributed tostakeholders via the BI reporting platform.- Generated large and complex data extracts andqueries for the Analytical Leads for data analysisby utilizing various database schema such asMicrosoft SQL Server.- Reports and Dashboards like Finance, HumanResource, IT ticket management, Banks ,production and manufactures industry aredeveloped according to the customer needs.- Improved efficiency of SQL queries by declaringdata types, using Indexes, joins and avoidedsub-queries in complex reports.- Analyzed SAP transactions to build logical businessintelligence model for real-time reporting needs.- Work with various Team Members, internaldepartments and third-party agencies on reportbusiness requirements, documentation, timelines,testing, and technical delivery.- Identified and documented detailed business rulesand use cases based on requirements analysis.Solve technical and data related problems tomeet the needs of the business.- Prepare and maintain documentation for reports,metrics, and processes.- Provide feedback on the effort, risks, andresources necessary on potential project initiatives.Produced monthly reports using advanced Excelspreadsheet functions.- Documented business workflows for stakeholderreview.- Coordinated statistical data analysis, design, andinformation flow.- Design solutions that align with the firm's datamanagement principles, policies, standards andbest practices.