• Provide technical guidance and support throughout all phases of the Software Development Life Cycle (SDLC)• Collaborate closely with the Quality Assurance team to ensure smooth project delivery and compliance with standards• Develop and maintain standard operating procedures (SOPs) for report generation, maintenance, and distribution• Automate routine tasks using scripts (Shell, Python), leading to significant productivity gains and streamlined operations• Lead process improvement and automation projects, optimizing administrative tasks for better efficiency• Manage artifact storage and deployment processes, ensuring proper version control and traceability• Oversee business process and change management to ensure compliance with regulatory standards and organizational policies

• Handling logistics and supply chain application for multiple account with Linux, SQL, AWS, blueyonder and jda• Delivered technical support across multiple platforms, focusing on incident resolution, change management, and process automation• Collaborated with cross-functional teams to troubleshoot and resolve complex issues, minimizing downtime and ensuring system reliability• Oversaw vendor management, coordinating with external stakeholders to ensure service delivery and maintain SLAs