Bre-On Galloway Email & Phone Number

Silver Spring, Maryland, United States

Bowie, Maryland, United States

I receive and enter tickets into Service Now ticketing system to be escalated to Tier 2/3 Level Engineers. I troubleshoot and use remote monitoring tools to identify issues with customer equipment. I work with technical support engineers to diagnosis network problems, follow procedures and processes to find solutions. I identify problems, then document and.

Baltimore, Maryland Area

I coordinate information sessions for 5-15 potential students daily to support recruitment efforts. I attend external outreach events such as job fair events and open houses monthly to recruit for potential students. I generate daily spreadsheets and reports in Salesforce to populate and report accurate student data for use by the Admissions Team. I.

Bowie, MD

I troubleshooted and resolved application issues in Ringtail (active directory). I participated in the team training program to stay up-to-date on new applications, technologies, and environments related to day to day operations. I provided support for applications hosted by FTI Technology for a variety of businesses and organizations. I managed user.

Baltimore, Maryland Area

I managed physical access to JHU Central IT datacenters at Mt. Washington campus following safety protocols and company policies. I worked as part of the Data Center infrastructure team contributing to the build out of a new data center including decommissioning and installing servers. I monitored operations oversight of the Enterprise Automated Job.

Baltimore, Maryland Area

Computer And Information Systems Security/Information Assurance, 3.8 Gpa

Activities and Societies: Year Up Baltimore

General Studies

High School Diploma, Mechanical Engineering