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I am a collaborative and empowering Senior Leader with global experience transforming and optimizing service operations, equipment installations & implementations, remote service and field service performance. My experience as a military BMET and Department of Defense Inspector for medical imaging equipment provided the foundation for my leadership skills and competency in multi-cultural engagement. Six Sigma, LEAN/Kaizen Certifications and Project Management experience provides me the ability to use data driven analysis to improve service operations, business results, strategic management decisions, process improvements and technology-based solutions while leading multiple cross-functional projects.I have extensive experience in developing service budgets with multiple P&L responsibilities globally for regulated and non-regulated products. Knowledgeable and experienced with regulations, compliance and audit requirements related to FDA, cGMP, 21CFR, USP800, ISO13485 and ISO9001. My experience includes the installation and integration of ServiceMax Service Management software with Salesforce, the utilization of the Salesforce CRM solution, SAP C4C and the implementation of a national Communications as a Service (CaaS) solution integration with an Enterprise CRM for a Global Medical Equipment Customer Contact Center.My success is driven by my team development philosophy, the ability to provide a strategic vision, linking stakeholder requirements, business objectives and results directly to team and individual performance.Colleagues describe me as an enthusiastic bridge building leader with high integrity, technical prowess and one who is willing to listen and leverage feedback, ideas, and inputs from others, in addition to possessing an intrinsic ability for executing the rapid development of high performing teams focused on the delivery of business improvements and financial objectives.
Spacelabs Healthcare
View- Website:
- spacelabshealthcare.com
- Employees:
- 807
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Field Quality LeaderSpacelabs HealthcareUnited States
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Director Of Global ServiceParticle Measuring Systems Nov 2022 - PresentBoulder, Colorado, UsResponsible for growing the Service business, improving profitability, and increasing customer satisfaction, directing and leading after-sales service and support for the installed base of Particle Measuring Systems’ instruments through on-site at customer locations, our service center, customer service, service operations and facility monitoring installation projects for the Semiconductor Fabrication and Life Sciences industries. Directly responsible for Lean and Strategic Initiatives which involve Global Service improvements.Worldwide responsibility for ensuring consistent practices are in place, supported by effective global training on calibration and repair methods. Dotted line relationship with all Regional and Country Service Managers with key leadership responsibility for building a worldwide service culture of teamwork, collaboration and an excellent customer service experience. Work collaboratively with the Sales organization to drive new product sales which drives growth in the Service business.Business process owner for leading the analysis, design, development, implementation and training delivery planning for a global Service Management tool based on Salesforce Service Cloud. Joint business process owner for the development of a global Customer Experience Portal which will integrate with Service Cloud and the corporate ERP system. -
Principal & General ManagerStrategic Service Solutions, Llc Oct 2017 - PresentS3 Provides service delivery, business operations, management, leadership, recruiting, candidate talent qualification analysis, team dynamics, training curriculum and training delivery development consultation services for Medical, Life Sciences, Pharma, Biotechnology equipment and New Emerging Technologies.
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Sr. Director Instrument Services10X Genomics Jun 2021 - Aug 2022Pleasanton, California, UsSenior Leadership position, responsible for the global development of the 10X Genomics Instrument Service Organization within the Global Support Team. Directed Field Service Support, Implementation of a Field Service Management Software Tool (SFDC/SM Asset 360), Service Parts, and Global Service Training. Collaboration and coordination with R&D, Engineering, Manufacturing, Technical Service, Sales and Marketing to ensure the efficient serviceability and reliability of new highly complex automated laboratory instruments used in life science research and academic environments.• Develop strategic plans for the management and operational support structure of a global field service organization.• Ensure the successful execution of strategic field service plans to meet corporate business objectives.• Review and/or renegotiate service support agreements with critical service support vendors to provide efficient and cost-effective service coordination.• Collaborate with Sales, Marketing, Field Applications, Quality, Supply-Chain and other key stakeholders to ensure all critical requirements are addressed. -
Senior Director Of Service, Iv Med Devices North AmericaOmnicell Mar 2018 - May 2021Fort Worth, Texas, UsDirect Field Service, Service Training development, Customer Experience and Installation/Implementation Management functions for robotic pharmacy IV compounding devices in North America. Responsible for the strategic and tactical operations of IV Solutions Service and Operations, Customer Success and IV Compounding as a Service. Revenue Responsibility - $10M+. Team size of 40 to 85+.• Collaborated with Finance to develop and manage Service P&Ls in North America.• Implemented service contract renewal initiatives to improve Net Operating Income Margins.• Directed the Implementation Management Team to ensure the achievement of Customer ROIs.• Delivered consistent quarterly Net Operating Income improvements over 7 consecutive quarters.• Improved year over year Net Promoter Score for IV solutions from NPS18 (2019) to NPS34 (2020) -
Director Of Service, Microbial Solutions DivisionCharles River Laboratories Jun 2015 - Oct 2017Wilmington, Massachusetts, UsDirected multiple P&Ls for the Americas and European service business operations, supporting In Vitro Diagnostic Testing devices. Directed 5 service managers, 1 service contract sales manager and 1 supervisor with a team size of 35 to 40. Led implementation of ServiceMax with Salesforce and Customer Community Portal. Directed and grew Service Contract Sales resulting with Revenue Responsibility of $6M+. Developed Service Contract pricing strategies which delivered revenue and margin improvements. -
National Pm Field Engineering / Director Remote Svc / Sr. Mngr Interventional Remote Svc.Philips Sep 2005 - Jun 2015Amsterdam, Noord-Holland, NlDirected remote technical service operations in of field service and Installations related to interventional and diagnostic medical imaging equipment, clinical service support and escalation processes. Led continuous process improvement projects for new and existing products. Managed FSE service training, mentorship and professional development. Directed Remote Technical and Clinical Service for Cardiovascular and Diagnostic Imaging Support for the Americas. Led Six Sigma project to reduce delays in upgrade installation completion by 50%. Business Process Project Manager for selection and implementation of new CaaS telephony technology. -
Sr. Vp / Coo Equipment Sales And ServiceHealthtronics, Inc. Sep 1999 - Feb 2005Austin, Texas, UsDeveloped Start-up Field Service and Support Operations. Directed and Managed Lithotripsy Clinical Operations as a Service to Hospital and Ambulatory Care Centers. Managed vendor Service Level Support Agreements, Parts and Supply Contracts. Directed Operations for Field Service, Depot Level Service, Part Logistics, Fleet Management, Clinical Service Provider, Product Sales, Product Development, QMS and R&D. Directed a multi-function team of 50+. Combined Equipment Service and Clinical Service Revenue Responsibility of $35M+. Directed the introduction and service readiness of FDA Class II and Class III medical equipment. Direct reports covered U.S. Field Service, Depot Level Service, Equipment inventory and Parts Supply Logistics, Customer Service and Product Development/R&D. Designed and implemented Field Service training certification & development.
Bradley Devine Skills
Bradley Devine Education Details
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Keller Graduate School Of Management Of Devry UniversityProject Management Concentration -
Devry UniversityTechnical Management
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Community College Of The Air ForceBiomedical Technology/Technician
Frequently Asked Questions about Bradley Devine
What company does Bradley Devine work for?
Bradley Devine works for Spacelabs Healthcare
What is Bradley Devine's role at the current company?
Bradley Devine's current role is Field Quality Leader.
What is Bradley Devine's email address?
Bradley Devine's email address is br****@****ell.com
What is Bradley Devine's direct phone number?
Bradley Devine's direct phone number is +140847*****
What schools did Bradley Devine attend?
Bradley Devine attended Keller Graduate School Of Management Of Devry University, Devry University, Community College Of The Air Force.
What skills is Bradley Devine known for?
Bradley Devine has skills like Process Improvement, Medical Devices, Six Sigma, Program Management, Management, Cross Functional Team Leadership, Product Management, Leadership, Healthcare, Medical Imaging, Project Management, Product Development.
Who are Bradley Devine's colleagues?
Bradley Devine's colleagues are Abbas Younis, Mba, Mark Zaremski, Nega Belay, Sara Perrigo, Joel Aguilar, Faina Tolpin, Tony M Casebolt.
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