Bonnie G. Email & Phone Number

Columbia, MD

Baltimore, Maryland Area

Baltimore, Maryland Area

RYT-200 Certified through Yoga AllianceRegistered Prenatal Yoga Teacher (RPYT)25 Hr Trauma-Sensitive Restorative Yoga Certified through BodyWise InstituteFor private inquiries, message directly.For public class schedule, follow @bonniegyogini on Instagram.

Baltimore, Maryland Area

• Served as a DAR Talent Conference 2019 Co-ChairServed as a DAR Insider Editorial Board Member--
• Identified resource needs, performed quality review, and escalated functional, quality, timeline issues appropriately to ensure projects progressed on schedule and within budget
• Created and managed project documentation including project charter, scope, objectives, schedule, milestones, assignment of project personnel, decision logs, etc.
• Facilitated project team meetings and oversaw creation of project communications plan to provide updates regarding the impact of project activities to project stakeholders.
• Provided direction to project team members by collaborating directly with clients on medium to large projects such as ONEHopkins 2019, Giving Tuesday 2018, Luminate Integration, Alumni Website redesign, and JIRA.
• Streamlined the user interface of the online giving platform by working with stakeholders to implement a mobile-responsive product that met industry and branding standards, increasing stakeholder efficiency, donor.

• Led end-to-end development and support of key products, collaborating with cross-functional internal/external teams and steering new technologies from concept through launch and end-user training
• Managed relationships with 6 integrated client management systems; 1 GSE; and 5 large-scale servicing organizations; identifying products that can provide efficiencies to the client that comply with industry regulations
• Created and reconciled invoices for vendors and clients to manage expectations internally and externally

Baltimore, Maryland Area

• Expanded and diversified technology products offered by working with clients from kick off to implementation, building a product that fits their needs
• Managed relationships with 6 integrated client management systems; 1 GSE; and 5 large-scale servicing organizations, identifying products that can provide efficiencies to the client that comply with industry regulations
• Managed a large-scale systems integration with a Fortune 100 financial services client; the integration delivered efficiency gains for the client
• Created and implemented Policies and Procedures handbook for all operational activities in conjunction with all operations team members to ensure continuity of service in the event of a disaster

Baltimore, Maryland Area

• Elicited requirements and create documentation, such as the project plan and business requirement documents, for projects such as the MHA Outreach & Intake Project and other client integration projects.
• Managed simultaneous integration projects, including new products as well as enhancements to existing products in order to efficiently utilize resources.
• Streamlined multiple client’s workflow processes by integrating services with the client’s current systems, removing duplicate entries and enhancing the user experience.

Washington D.C. Metro Area

• Analyzed requirements for Hope LoanPort (HLP) products such as the Foreclosure Alternative Portal, HomeOwner Connect™, and the Maryland Mediation Portal.
• Tested requirements for HLP products during development, testing and post-release phases.
• Managed the on-boarding process for over 800 non-profit counseling agencies and 1500 for-profit third party advocates.
• Resolved and tracked all counselor and servicer inquiries received in the dedicated e-mail box.

• Prepared direct marketing materials for conference, training sessions and for clients upon request.
• Ran critical weekly reports and analytics.
• Responded to inquiries sent to information@hopeloanportal.org.
• Sent email campaigns to housing partners and other potential clients.
• Coordinated meetings and prepared agendas for the Director of Business Development.

• Entered dental benefit plans within the Claims Administration System.
• Supported the Client & Eligibility Testing Team and the Finance Testing Team by validating test scenarios, populating test data, updating project plans daily, and other various tasks.

• Supervised four Hospitality Supervisors and twenty-four Hospitality Assistants and lead weekly meetings with Hospitality Supervisors.
• Assisted with analyzing the effectiveness of the previous summer’s processes and modify processes for the following summer.
• Planned the Hospitality work schedules, including check-ins, occupancy periods, and check outs, for the eleven Residence Halls on North Campus.
• Managed a fast pace schedule, especially during high occupancy periods where many different groups are checked in on North Campus.

• Conducted check-in and check-out audits as well as daily audits in order to help maintain accurate records of each guest’s stay.
• Completed all tasks associated with a residence hall service desk, including package audits, visual key audits, and assisting guests with any questions or concerns.
• Assisted with evaluating the 2008 summer operations and suggested improvements for the 2009 summer.

• Directed the travel to ballroom dance competitions ranging from places such as New York, Ohio, Pennsylvania, and New Jersey
• Managed the organization and execution of BAM events such as home competitions, DC Dancesport Inferno and Baby BAM Jam; our spring formal, Terpsichorean Ball; and exhibition, Dancing with the Professors

Bachelor Of Science (B.S.), Operations Management

Activities and Societies: Society for Green Business, Smith School Women's SocietyStudied Abroad in the UAE in 2011.

Bachelor Of Arts (B.A.), Philosophy

Activities and Societies: Ballroom at MarylandCompetitive Ballroom Dancer and Active Member of Ballroom at Maryland from 2007-2011. Held.