The last 12 years of work in the IT industry has honed my ability to communicate concerns and needs to a variety of individuals as well as my understanding of a multiplicity of systems will allow me to quickly and effectively assimilate the specialized information and processes of your company. My valuable experience in crating an effective working environment with clients, software developers, and engineers to improve and design product needs makes me a great team member. Serving recently as Accela’s Development Services Manager and also as a Senior Technical Consultant, I have over 12 years of professional experience in software implementation and over nine years experience working with local and state Jurisdictions. In my capacity as Development Services Manager, I was able to utilize a great depth of knowledge and understanding of Accela Software Development and Implementation. I have a proven track record of meeting and exceeding customer and project expectations and have continually carried projects to a successful conclusion. My expertise in consulting, management, implementation and several vertical industries including Government Information Systems, Customer Relationship Management, Networking, Telecommunications, Business Process Analysis, Database Design, Financial Analysis, Information Technology, E-Commerce, and Web Services.Specialties: Local Government processes, Senior Mentor, Customer Support, System Design and Analysis, Interface Design and Analysis, Project Estimation, Gap Analyst and Process Designer