Elizabeth Gorton Email & Phone Number

Purchase, Ny, Us

- Develop and manage Digital Solution operational readiness initiatives in effort to drive scale. Act on behalf of partner/customer to define and/or identify gaps in existing product lifecycle processes. - Conduct extensive interviews to document and provide recommendations for various processes including testing, onboarding, roles and responsibilities, social media monitoring and communications. Share findings with key stakeholders and identify appropriate team(s) to implement change and address gaps.- Lead command centers, including first converged wallet, Masterpass, to ensure projects are executed with excellence. Command centers address high priority issues quickly that may arise during commercial implementation. - Refine, document and communicate production support process for Mastercard customers.

Purchase, Ny, Us

Serve as Chief of Staff for Digital Payments executive. Plan and direct all administrative, financial, and operational activities for the department. Interact with staff at all levels to ensure successful execution of defined objectives.- Act as trusted adviser to executive and team providing guidance and feedback on personnel and project related matters taking into account company sensitivities, team members and dynamics- Seamlessly manage all program management aspects of the department: track progress against key initiatives, ensure compliance with company policies, manage budget and forecast process, foster open communication across the broader team- Create, coordinate and synthesize executive presentations articulating complex topics clearly and concisely for use with C‐suite executives internally and externally- Oversee and manage prioritized projects adhering to budget and timelines while working across a matrix organization and leveraging strong internal and external networks

Purchase, Ny, Us

• Establish Program Management Office to ensure successful delivery of projects on-time, within budget and with high quality while managing change management impact• Standardize project templates to facilitate effective project execution• Coach and mentor team on Project Management standards ensuring adherence to defined processes• Institute Change Control Board for salesforce.com enhancements serving as chairperson, determining agenda and decision making protocols, providing updates and recommendations while establishing timelines and priorities• Successfully managed development and execution of 2010 and 2011 Sales Leadership Meetings abroad earning the highest feedback to date of any sales meeting at MasterCard• Administer and manage departmental budget adhering to policies and procedures as well as establish process for budget accruals and forecasting for the team

Purchase, Ny, Us

• Led multi-million upgrade/re-build and global rollout of existing custom developed sales performance management application (b-SMART) leveraging Agile development protocol supporting over 70% of revenue base.• Managed migration leveraging IBM Websphere Portal, Java and Business Objects with primary focus on performance, quality, efficiencies, data security, and ad-hoc reporting adhering to audit guidelines.• Served as liaison between various global business partners and technology partners providing essential recommendations to streamline business processes and ensure synergy among business units. • Reviewed project status with key cross-functional personnel and make appropriate course corrective action during each operational phase of the project. Updated contingency plans accordingly.• Facilitated seamless phased transition for technically complex migration of 2,000 users in over 15 countries from legacy system.• Managed team of employees to assist development, transition of upgrade and enhancements to legacy system while ensuring accurate and timely responses to support requests from user base.

Purchase, Ny, Us

Arlington, Virginia, Us

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Education record