Bryan Gregory Email and Phone Number
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At Carter Machinery, strategic leadership in customer and employee experience is my forte, underpinned by a commitment to leveraging insights for loyalty and growth. With over five years at Carter Machinery, my role encompasses the orchestration of comprehensive Net Loyalty Score initiatives and the elevation of employee experience across all channels. The engine of our team's success is a robust approach to data analysis and customer insights. This methodology not only propels frontline performance but also ensures that best practices are ingrained in our culture. Our efforts are geared towards driving sustainable business outcomes, with customer relationship management and creative direction being pivotal competencies in achieving these goals.
The Daniel Group-Measure, Manage, And Improve Cx
View- Website:
- thedanielgroup.com
- Employees:
- 63
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Vice President Cx SoultionsThe Daniel Group-Measure, Manage, And Improve CxSalem, Va, Us
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Leader, Customer Experience - Carter MachineryCarter Machinery Jul 2019 - PresentMid-AtlanticCarter Machinery Salem, VA | Director, Customer & Employee Experience • Hands-On, servant leader providing strategic direction, voice of employees and voice of customer insights/analysis, and frontline leadership & design of best practices and standards execution, driving loyalty and bottom-line growth.• Excellent leader of data capture, analysis and insights – with extremely successful injection and leverage insights back into the frontline. (Coach/Mentoring relationships, CI, Huddles)• Responsible for comprehensive Net Loyalty Score and leadership of all employees, processes & systems to deliver goals and increase performance. • Lead and improve Employee Experience across all channels, with specific focus on customer-facing employees (Onboarding through employee journey)• Responsible for more than 75% of customer/employee touchpoints/interactions (phone system, in-shop, online, in-store, machine delivery, parts, field service)• Responsible for CX, RX, EX, Phone/Communication, Video & Training Production budget design, implementation and ROI.• Lead a fully integrated CX/EX/RX capability to ensure the total Carter CAT Experience delivers NLS performance and loyalty. • Lead all multimedia strategy, communication, video & e-Learning production, television programming and messaging for the organization.• Responsible for startup & success of in-store Retail Merchandising operations and profitability across all 31 store locations. Built Retail Ops and execution Team, planogram strategies, merchandise mix, floor plans/racking, inventory management, transaction solutions etc. -
Leader, Marketing StrategyCarter Machinery Jul 2019 - Sep 2020Usa
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Television Production Specialist - Adjunct Instructor (2022-Present)Virginia Tech Aug 2001 - PresentBlacksburg, Virginia, United States* Game Day Production Leader serving Hokievision, the ACC Network, ESPN, ABC Sports, and sports coverage networks.* Serve as classroom Instructor for VT Athletic Video Leaders - teaching game coverage basics, Customer Experience insights & best-practices for in-venue broadcast. -
Producer & Co-HostMotor Trend Television - Tech Garage Jan 2014 - Dec 2020Discovery Television Networks & Mavtv
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Director, Customer Success/Education ServicesGe Digital Aug 2015 - Jul 2019San Ramon, Ca -
Sr. Director, Team Member Training/Brand EngagementAdvance Auto Parts Jun 2003 - Aug 2015Virginia
Bryan Gregory Skills
Bryan Gregory Education Details
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Alderson-Broaddus UniversityBroadcast Communications/Journalism -
Certification
Frequently Asked Questions about Bryan Gregory
What company does Bryan Gregory work for?
Bryan Gregory works for The Daniel Group-Measure, Manage, And Improve Cx
What is Bryan Gregory's role at the current company?
Bryan Gregory's current role is Vice President CX Soultions.
What is Bryan Gregory's email address?
Bryan Gregory's email address is br****@****uto.com
What is Bryan Gregory's direct phone number?
Bryan Gregory's direct phone number is +154052*****
What schools did Bryan Gregory attend?
Bryan Gregory attended Alderson-Broaddus University, University Of Tennessee-Knoxville.
What are some of Bryan Gregory's interests?
Bryan Gregory has interest in Social Services, Children, Education, Science And Technology, Human Rights, Health.
What skills is Bryan Gregory known for?
Bryan Gregory has skills like Brand Development, Brand Management, Brand Awareness, Brand Equity, Marketing Strategy, Advertising, Marketing Communications, Communication, Strategic Communications, Writing, Leadership, Team Leadership.
Who are Bryan Gregory's colleagues?
Bryan Gregory's colleagues are Ladonna Fant, Roxanne Provencher-Campbell, Jill Boyette, Stephanie Jurney, Cecilia Barnett, Jena Jennings, Alex Dominguez.
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Bryan Gregory
Senior Healthcare Operations Executive | Multi-Site & Value-Based Care Leader | Creator & Leader Of Outperforming TeamsNashville Metropolitan Area
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