While working with this organization I have gained knowledge of Handling & responding internal quires via phone & email for IFFCO users. Working as ERP helpdesk L1 engineer. Creating of user in EBS production and test instance. Installing of various kind of software troubleshooting of PCS, network issues of LAN & printer related problem. Working with technical lead to pull out the EBS reports and to pull out the discoverer report. Managing installation and configuration of MS-outlook and… Show more While working with this organization I have gained knowledge of Handling & responding internal quires via phone & email for IFFCO users. Working as ERP helpdesk L1 engineer. Creating of user in EBS production and test instance. Installing of various kind of software troubleshooting of PCS, network issues of LAN & printer related problem. Working with technical lead to pull out the EBS reports and to pull out the discoverer report. Managing installation and configuration of MS-outlook and troubleshoot outlook related problems. Troubleshooting the problems with PC, printer, network and software. Managing daily calls and updating the same in calls checklist Remote solution thought Microsoft remote control MSTSC, Radmin, NET MEETING and Team Viewer control. Show less

Handling & responding internal quires via phone & email for IFFCO users.Working as ERP helpdesk L1 engineer.Creating of user in EBS production and test instance.Handing over assignment of responsibilities to user reset password and provide functional knowledge to the users.Creating tickets for L2 and take follow up for urgent resolution.Building the users expenses in i-expenses, and also guide to user about HRMS module in oracle.Installing of various kind of software… Show more Handling & responding internal quires via phone & email for IFFCO users.Working as ERP helpdesk L1 engineer.Creating of user in EBS production and test instance.Handing over assignment of responsibilities to user reset password and provide functional knowledge to the users.Creating tickets for L2 and take follow up for urgent resolution.Building the users expenses in i-expenses, and also guide to user about HRMS module in oracle.Installing of various kind of software troubleshooting of PCS, network issues of LAN & printer related problem.Working with technical lead to pull out the EBS reports and to pull out the discoverer report.Handling share point for saving report output to help the users.Working on client site IFFCO (Largest FMCG Company in UAE) as Oracle ERP Support Executive:Handling all desktop & laptop related queriesConfiguring and troubleshooting Mails on system.Performing User creation, deletion, given rights group policy assigns & reset login passwords.Managing installation and configuration of MS-outlook and troubleshoot outlook related problems.Troubleshooting the problems with PC, printer, network and software.Managing daily calls and updating the same in calls checklistRemote solution thought Microsoft remote control MSTSC, Radmin, NET MEETING and Team Viewer control. Show less

• Handling & responding internal quires via phone & email for Reliance Global COM across world.• Installing office related software’s like MS office 2003, MS office 2007, Java, Jinitator, Spark,Remedy6.3, R-Phone, Reflection, cpulse, Oracle ADI , SAP 6.40, SAP 710, IE Support etc. and many more used by Global COM employee.• Providing level one troubleshooting and coordinating with second level engineers to resolving the issue which were escalated to them.• Working on various… Show more • Handling & responding internal quires via phone & email for Reliance Global COM across world.• Installing office related software’s like MS office 2003, MS office 2007, Java, Jinitator, Spark,Remedy6.3, R-Phone, Reflection, cpulse, Oracle ADI , SAP 6.40, SAP 710, IE Support etc. and many more used by Global COM employee.• Providing level one troubleshooting and coordinating with second level engineers to resolving the issue which were escalated to them.• Working on various tools like Remedy, Putty, Oracle ERP, Active Directory, Spark and Microsoft exchange 2007etc.• Creating User ID, Windows id in RGCOM Domain, Spark ID, Remedy ID, Ozone ID, Intranet ID, Document ID, Oracle ID, outlook ID etc.• Microsoft Exchange server: installation, account configuration, making restoration of files, repairs damaged files, data transfer, web mail access etc.• VPN : Cisco VPN client installing, configuring, user id and password creation and troubleshooting• Preparing daily back up report for UK servers using VERITAS net backup tool.• Monitoring various application related server. In case any outage following level 1 troubleshooting for the server after that in case any major issue taking the help of sever owner resolve the respective issue. Show less

Handling & responding internal quires via phone & email for Reliance Global COM across world.