Operational leadership of day to day business activities as well as leading the business expansion onto online sales platforms including Mirakl as the business moves from UK to EU operations.

I am field based meeting and supporting advisers who are able to sell Vitality Health and Life products. Support ranges from training on new improvements to guidance on the best product for their client and the underwriting process.I also work closely with advisers on upselling and renewing existing client plans to maximise potential whilst also providing the best cover for the client.

I am currently office based working as part of a wider team supporting our panel of Financial Advisers across the East Midlands region.I educate and support our advisers with the latest offering from Vitality discussing how they can maximise their revenue from sales to their clients.As part of the role I also support them with the ongoing servicing of their clients including upselling and renewals

I was self employed working on a variety of projects with local businesses utilising my skills including: Developing ways of working to improve productivity.Growing their customer base through B2B conversations. Attend trade and networking events to understand market trends. Using various CRM’s to manage all business interactions.Focusing on customer service at the forefront of business to engage with target markets as well as ensuring repeat business.Working on selling including social selling to become successful.

I attend RICS, client and other industry events to proactively network and engage with key stakeholders both internal and external.I am responsible for managing my own time and diary and have weekly conversations with my manager to provide updates which are fed to our management team.75% of my time is spent on the road at client meetings or generating business through the various areas below. Key Account ManagementIdentifying and developing key accounts accross the North and Midlands to raise the profile of RICS, support local members and positively engage them with the current work we do.I arrange meetings with all my key accounts every year either by telephone or face to face for my Gold accounts.Meetings involve presenting to senior staff within these firms both verbally and visually where requiredMembershipWorking closely with local firms and educational providers, I provide support and guidance to anyone interested in RICS membership and work closely with candidates to achieve their goals and support them through the assessment processSponsorship + ProductsI am responsible for securing sponsorship by identifying and developing both new and existing opportunities. Sponsorship is available for local networking events through to our regional and national RICS Awards ceremonies each year which are high profile black tie dinnersI promote and sell a range of unique RICS products including BCIS, isurv, CPD Foundation and other RICS eventsCareers I work with Universities and Colleges, maintaining and building relationships in order to improve the potential of new recruits into the industry and raising awareness of surveying. Working with key sector professionals in order to gain intelligence into the future growth of the industry and areas for development.

Confidence through professional standardsRICS promotes and enforces the highest professional qualifications and standards in the development and management of land, real estate, construction and infrastructure. Our name promises the consistent delivery of standards – bringing confidence to the markets we serve.I'm the primary point of contact for 7,500+ members within East Midlands via social media, telephone, email and face to face.I am currently working on several projects to improve the way we meet the needs of our membership as well as improving internal processes for new and existing staff for a better way of working together.I organise over 150 events per annum with 12 local member groups to ensure the needs of members are met and to bring in new members to the organisation.Our LMG's hold a range of events throughout the year to ensure the needs of our members are met, these range from CPD to social and networking events providing connections with other professional bodies throughout the region including NJLD, NCASS, RIBA, CIOB, RTPI, ICE, LI and the CIC.During the event process my role includes drafting budgets, producing and distributing marketing materials through digital channels, coordinating venues including layout/ equipment/payment terms and catering, managing registration and guest payments, hosting events and staff attendance up to post event marketing and final payment of invoices and follow-up communications.I have also taken on regional account duties which include engaging with several key accounts as well as sponsorship targets where I helped achieve 150% above target for our regional awards ceremony in 2015. I work closely with our regional board and corporate teams to make sure that correct processes are followed and the needs of members and the public are met.Full details of these events and other regional topics can be found on our regional LinkedIn pages either RICS East Midlands or RICS matrics East Midlands.

Working for Vodafone I was part of a customer service team for Vodafone's large corporate customers. My role would range from dealing with day to day account queries up to making mass account changes working alongside account managers. During my time here i was given several additional roles including overseeing a team of admin agents and reporting to my manager with feedback and progress. I also worked with other teams within the company supporting them and the transition to a new site.

I was responsible for IT hardware and software procurement for 4 NHS PCT's and 1 hospital within CheshireMy role included sourcing suppliers and obtaining quotes, liasing with IT teams and customers, ordering hardware/software using our e-procurement system, co-ordinating delivery and storage, receipting orders and authorising invoices for paymentI was given a member of staff to train, supervise and authorise their orders for 12 months prior to leavingI worked with the telephony team with purchasing of mobiles and mobile communication equipment I made several changes to the procurement process during my time to help streamline current processes.I designed an online ordering system for sharepoint and worked with web designers to get this implemented to streamline internal processes, cut down on emails and provided a single point for pricing and order tracking

Call Sense UK is a leading local telecoms company based out of Staffordshire. Working for Call Sense UK I was a primary point of contact for our customers. I would support all our customers from day to day questions to in depth account and invoicing queries.