Information Technology Intern
Current-Supporting the upgrade of over 3,000 devices to Windows 11, ensuring smooth deployment and minimizing disruptions across city departments.-Assisting with the implementation of enhanced security protocols, including multi-factor authentication, to strengthen network security for city staff.-Collaborating with the IT team to troubleshoot hardware and software issues, contributing to efficient problem-solving and system optimization.-Aiding in the development of documentation and reports on IT processes to improve team efficiency and support staff training.-Providing technical support and guidance to city employees, helping them transition to new systems and stay informed on IT best practices.