As a General Manager for Palio's Pizza Cafe, I instructed a staff of 25 employees and oversaw the store's day-to-day operations. Throughout my tenure, I worked to foster great relationships with my customers and generated an 86% returning customer rate monthly. I created staff schedules and communicated schedules and schedule changes to staff while working to maximize client and staff satisfaction for 25 employees weekly. I optimized COG to 22% from 29% with a labor of 25% from 32%, beating goals by 5% and 6%, respectively. I am well-versed in analyzing business improvement areas and evaluating employee performance to increase productivity. I worked to recruit and train 50 new employees during my time, improving my interpersonal communication skills.As a Special Events Coordinator for my previous employer, Apollo Support and Rescue, I oversaw the completion of five significant fundraisers, raising over $120,000. My skills are current, and I am up to date on the latest in the industry. My priority is to guarantee that all social media organization and team planning is done efficiently.As a Club Repair Specialist at PGA Superstore in Southlake, TX, I achieved high customer satisfaction by providing superior customer service and efficient club repair work for up to 100 customers daily. I learned new processes in club repair by working under a master club builder for three months to hone my craft. I frequently south out continuing education programs to allow me to have as much knowledge as possible and better serve my customers.