Risk Technology - Financial Crime

EGRMGMT 540 - Management in High-Tech Industries | Prof. Dr. La Tondra MurrayFacilitated core course at Duke University, boosting student engagement and comprehension through enhanced management and MEM principles and a supportive learning environment providing 1:1 mentorship

Duke Housing and Residence Life | Pegram Residence Hall• Inclusive Community Building: Guided 40 undergraduates, fostering an empathetic and inclusive culture using conflict de-escalation, emotional intelligence, and project management skills.• Bias for Action: Managed 10+ emergencies, leading and executing preventive measures for on-campus students, ensuring a secure living environment.

• Product Strategy for Digital Storefront Engagement: Owned the revamp of account.xbox.com to increase 4% ARPU (average revenue per user) for 120M MAU by prioritizing investment opportunities for the storefront. Presented a strategic roadmap before the SLT identifying customer satisfaction, platform upgrade, and revenue generation opportunities.• Redesigning UX for User Retention: Collaborated with 10+ partner teams to improve CRR (customer retention rate) for 675M annual storefront… Show more • Product Strategy for Digital Storefront Engagement: Owned the revamp of account.xbox.com to increase 4% ARPU (average revenue per user) for 120M MAU by prioritizing investment opportunities for the storefront. Presented a strategic roadmap before the SLT identifying customer satisfaction, platform upgrade, and revenue generation opportunities.• Redesigning UX for User Retention: Collaborated with 10+ partner teams to improve CRR (customer retention rate) for 675M annual storefront visits by scoping a vision of making the page informative, delightful, and easier to use.• Technical Feasibility and Usability Analysis: Analyzed the technical feasibility to reduce 35% maintenance costs (page performance and vendor dependability) enhancing the legacy page currently running in unsupported technology vs. rebuilding the page in modern React SPA making the platform scalable.• Data-Informed Decision-Making for Product-Led Growth: Defined the need for active data telemetry for the page to derive usage analytics and track user behavior to make data-informed decisions for storefront growth. • Innovative Feature Ideation for Sales Growth: Ideated social feature opportunities for the page translating into 7% quarterly sales/storefront visits to improve platform usage frequency, game discoverability, and PDP visits. Show less

• Community-Centric Education Initiative: Ideated rural education project in East India, aiming to provide quality education for 500+ students, enhancing literacy rates and academic performance.• Sustainable Impact and Scalability: Designed a scalable model for sustainable impact, targeting 5 learning centers with 20% annual growth, fostering community-driven educational progress.

Wellness in real life (WIRL) is a wellness tech platform designed to help healthcare providers and workers prevent burn out.• User-Centered Design: Coordinated a design team in developing an empathy-driven wellness platform for WIRL to reduce healthcare workers' occupational burnout.• Strategic KPI Planning: Conceptualized the product roadmap for WIRL 2.0 to boost 12% revenue growth and doubled business onboarding metrics using grass root marketing.• Agile Product… Show more Wellness in real life (WIRL) is a wellness tech platform designed to help healthcare providers and workers prevent burn out.• User-Centered Design: Coordinated a design team in developing an empathy-driven wellness platform for WIRL to reduce healthcare workers' occupational burnout.• Strategic KPI Planning: Conceptualized the product roadmap for WIRL 2.0 to boost 12% revenue growth and doubled business onboarding metrics using grass root marketing.• Agile Product Management: Integrated market research, stakeholder interviews, empathy mapping, and prioritization in an agile environment to enhance WIRL’s end-user experience. Show less

• Iterative Product Development: Spearheaded the product development of an arcade punching device ‘Fight Light’ with 3 cognitive modes and active feedback as Minimum Viable Product.• Customer-Centric Problem Solving: Resolved the crucial pain points of 100+ customer surveys offering a key value proposition of incorporating ‘Fun’ in ‘Fitness’ as a Go-To-Market Strategy.• Revenue Optimization and Market Segmentation: Identified opportunity to scale up 20% incremental revenue of… Show more • Iterative Product Development: Spearheaded the product development of an arcade punching device ‘Fight Light’ with 3 cognitive modes and active feedback as Minimum Viable Product.• Customer-Centric Problem Solving: Resolved the crucial pain points of 100+ customer surveys offering a key value proposition of incorporating ‘Fun’ in ‘Fitness’ as a Go-To-Market Strategy.• Revenue Optimization and Market Segmentation: Identified opportunity to scale up 20% incremental revenue of product by segmenting target customers and defining low-cost performance requirements. Show less

Customer Success and Product Validation | Banking and Financial Services• Risk Mitigation Leadership: Led 4 product remediation teams in Risk and Advisory to mitigate under-remediation of banking products inducing 1.2x customer retention in the market. • Regulatory Impact Prevention: Remodeled system impact by relaying customer feedback in supportability requirements to prevent regulator (US Fed Reserve) intervention by 77%.• Financial Impact (Quantitative &… Show more Customer Success and Product Validation | Banking and Financial Services• Risk Mitigation Leadership: Led 4 product remediation teams in Risk and Advisory to mitigate under-remediation of banking products inducing 1.2x customer retention in the market. • Regulatory Impact Prevention: Remodeled system impact by relaying customer feedback in supportability requirements to prevent regulator (US Fed Reserve) intervention by 77%.• Financial Impact (Quantitative & Qualitative) Analysis: Managed and computed customer-driven financial impact populations for 5000+ remediation amounts to improve B2C product quality for customers.• Optimization through Data Analysis: Won Deloitte Spot Award for optimizing product enhancements utilizing 1000+ low-latency SAS scripts analysis to bring down data discrepancy to 3%. Show less

Regulatory Reporting | Banking and Financial Services• Digital Transformation: Implemented regulatory reporting automation to streamline comprehensive data governance principles of US Federal Reserve across the finance organization saving $2BN for the bank.• Performance Tuning and Optimization: Performed iterative performance tuning by analyzing high impact SQLs and reduced report generation period by 66% (6 days to 2 days).• Client Requirement Remodeling: Handled… Show more Regulatory Reporting | Banking and Financial Services• Digital Transformation: Implemented regulatory reporting automation to streamline comprehensive data governance principles of US Federal Reserve across the finance organization saving $2BN for the bank.• Performance Tuning and Optimization: Performed iterative performance tuning by analyzing high impact SQLs and reduced report generation period by 66% (6 days to 2 days).• Client Requirement Remodeling: Handled client requirement gathering & analysis, and remodeled the automated solution built by performing root cause analysis (RCA) of staged data with the reported data.• Product Validation and Business Solutions: Spearheaded product validation of OFSAA and devised business solutions for data issues.• Tool Development for Efficiency: Developed tools to save manual efforts by 80%, monetized and leveraged across clients.Firm Initiatives• Cluster Lead, Deloitte Impact Day 2021Virtually facilitated a cluster of 30 volunteers at Samarthanam NGO to develop teaching aids. Impacting society, my team recorded a total of 15 audiobooks for the visually impaired.• Onboarding Advisor, Deloitte Consulting 2020-PresentMentored new professionals in the firm as an onboarding advisor under the ‘Buddy’ program. Constantly connected with Talent Review Counselor on their feedback and helped new hires in collectively working towards implementing them.Highlights:-Awarded multiple project and spot awards for significant contribution in client engagements. Show less

• Signal Chain Analysis for Embedded Systems: Engineered full signal chain analysis of pressure sensor DS8 used in Anti-Braking system for traction control deployed in automobiles like Audi and Jaguar Land Rover.Product skill: Cross-functional collaboration and Stakeholder Management• Software Development Life Cycle Management: Managed software development cycle (V-model) by executing integration testing.Product skill: Strategic Planning and Decision-Making• Design… Show more • Signal Chain Analysis for Embedded Systems: Engineered full signal chain analysis of pressure sensor DS8 used in Anti-Braking system for traction control deployed in automobiles like Audi and Jaguar Land Rover.Product skill: Cross-functional collaboration and Stakeholder Management• Software Development Life Cycle Management: Managed software development cycle (V-model) by executing integration testing.Product skill: Strategic Planning and Decision-Making• Design Iterations and Test Case Development: Performed 50+ low/high-level design iterations and developed 250+ test cases in Embedded C.Product skill: Problem Solving and Technical Proficiency Show less

• Operational Insight and Product Understanding:Interned in the Network Operations department under the RF Lead's guidance, acquiring a comprehensive understanding of LTE operations and the interplay of various components.Transferable Skill: Product Understanding, Operational Insight• Proactive Network Health Monitoring: Closely monitored RRH alignment of sectors, ensuring the health status of RF antennas for optimal network performance.Transferable Skill: Proactive… Show more • Operational Insight and Product Understanding:Interned in the Network Operations department under the RF Lead's guidance, acquiring a comprehensive understanding of LTE operations and the interplay of various components.Transferable Skill: Product Understanding, Operational Insight• Proactive Network Health Monitoring: Closely monitored RRH alignment of sectors, ensuring the health status of RF antennas for optimal network performance.Transferable Skill: Proactive Monitoring, Network Health Assessment• Problem-Solving and Real-Time Troubleshooting: Developed fault cases and successfully resolved 100+ real-time scenarios, showcasing strong problem-solving skills in a dynamic network environment.Transferable Skill: Real-Time Troubleshooting, Problem Solving Proficiency Show less

Analysed the impact of CSR in education at suburban government schools• CSR Impact Analysis in Education: Analyzed CSR impact on suburban government school education, enhancing KPIs such as student performance metrics by 15%, and increasing community engagement.• Stakeholder Management: Collaborated with stakeholders to boost CSR effectiveness, resulting in a 25% improvement in community satisfaction and a 30% increase in program reach.• Data-driven decision-making:… Show more Analysed the impact of CSR in education at suburban government schools• CSR Impact Analysis in Education: Analyzed CSR impact on suburban government school education, enhancing KPIs such as student performance metrics by 15%, and increasing community engagement.• Stakeholder Management: Collaborated with stakeholders to boost CSR effectiveness, resulting in a 25% improvement in community satisfaction and a 30% increase in program reach.• Data-driven decision-making: Aligned CSR efforts with school needs and achieved a 10% rise in student enrollment and a 15% improvement in educational infrastructure. Show less

A detailed study of the Wireless Communication (LoRaWAN) used in Tata Steel• Product Research and Technical Analysis: Conducted an in-depth study of Wireless Communication systems (LoRaWAN) at Tata Steel, gaining insights into the deployment, optimization, and performance evaluation of wireless LoRa sensors within the 10 MTPA (million tonnes per annum) capacity plant.• Performance Optimization and Troubleshooting: Contributed to optimizing the performance of Wireless… Show more A detailed study of the Wireless Communication (LoRaWAN) used in Tata Steel• Product Research and Technical Analysis: Conducted an in-depth study of Wireless Communication systems (LoRaWAN) at Tata Steel, gaining insights into the deployment, optimization, and performance evaluation of wireless LoRa sensors within the 10 MTPA (million tonnes per annum) capacity plant.• Performance Optimization and Troubleshooting: Contributed to optimizing the performance of Wireless Communication systems, resulting in a 20% reduction in network downtime and a 15% improvement in data transmission speeds.• Documentation and Knowledge Transfer: Documented and transferred insights on the LoRa network, sensors, nodes, gateways, and the back office dashboard. Enhanced documentation led to a 25% reduction in issue resolution time and improved cross-functional collaboration. Show less

• Network Industry Exposure: Gained hands-on experience in the network industry, contributing to the deployment of wireless communication technologies.• Technical Skill Development: Acquired proficiency in configuring and troubleshooting wireless communication devices like WAN/LAN, enhancing technical skills crucial for effective product deployment.• Cross-Functional Collaboration: Worked with diverse teams, fostering an understanding of the end-to-end product lifecycle and… Show more • Network Industry Exposure: Gained hands-on experience in the network industry, contributing to the deployment of wireless communication technologies.• Technical Skill Development: Acquired proficiency in configuring and troubleshooting wireless communication devices like WAN/LAN, enhancing technical skills crucial for effective product deployment.• Cross-Functional Collaboration: Worked with diverse teams, fostering an understanding of the end-to-end product lifecycle and the importance of collaboration in delivering wireless communication solutions. Show less

• Utility Bill Collection Analytics: Conducted comprehensive data analytics on the efficiency of JUSCO utility bill collection through Vodafone M-Pesa, enhancing insights into payment processes and customer interactions.• Deployment Feasibility Analysis: Analyzed the deployment feasibility of Vodafone M-Pesa wallet technology, achieving a reconciliation rate close to ~100%, ensuring accuracy and reliability in financial transactions.• Risk Mitigation through Control… Show more • Utility Bill Collection Analytics: Conducted comprehensive data analytics on the efficiency of JUSCO utility bill collection through Vodafone M-Pesa, enhancing insights into payment processes and customer interactions.• Deployment Feasibility Analysis: Analyzed the deployment feasibility of Vodafone M-Pesa wallet technology, achieving a reconciliation rate close to ~100%, ensuring accuracy and reliability in financial transactions.• Risk Mitigation through Control Systems: Implemented internal control systems, reducing business risks in the organization's bill collection process by 15%, showcasing a proactive approach to risk management. Show less