Senior Relationship Officer

Taking care of the contracting with European Transport Vendors, TourOperators, Restaurants, Activities Operators etc Negotiating with the service providers to procure the best rates and toensureoptimization of margins Effectively communicate with the travel agent throughout the entire groupmovement, ensuring we have the full understanding of the guests’requirements and identify areas for future business opportunities and to promote repeat business Single point of contact with the Travel Agent and handling on groundescalations along with meeting the deadlines of the business Designing the itineraries as per the guest’s requirements suiting hispreferences Being in touch with the local service providers in Europe on daily basis tocross check the level of service booked and make sure that things are arranged as perthe expectations and agreement On ground up-selling by speaking to the TL and suggesting the group add-onssuitingtheiritinerary. Playing a role of mentor to the new-joinees and sharing my expertise ifand whenrequired.

Taking Care of Operations of Holiday Expert Department Doing QC’s of the files of the department Giving Briefing Calls before departure Ensuring Timely VISA and other ancillary services Handing Over Travel Documents Upselling and Cross Selling Working on GTA ,DOTW ,Hotel beds ,Expedia,Booking.com Working Daily Basis on Navision Attending Destination Trainings and Soft Skills Training

eceiving, handling and converting all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughoutthe booking processin aB2B module Effectively communicate with the travel agent throughout the booking process, ensuring we have the full understanding of the guests’ requirements and identify areas for futurebusiness opportunities and to promote repeat business Regularly and consistently communicating with the Operational and ReservationteamofHotelto ensure all booking details are handed overin a clear andconcise manner, so that service is delivered to meet and exceed the guests’expectations