Bhanu K. Email & Phone Number

Developed and implemented operational strategies aligned with organizational goals and objectives.Established and delivered Key Performance Indicators (KPIs) to measure operational performance, track progress, and identify areas for improvement.Ensured excellent business deliveries by monitoring service quality, addressing issues, and implementing measures to enhance overall business quality.Identified areas for operational efficiencies through automation, process reengineering, and digitization initiatives.Assessed and mitigated operational risks, developed contingency plans, and ensured compliance with regulatory requirements.Supervised and led a team of operations managers and staff, providing guidance and fostering a culture of collaboration and high performance.Oversaw the implementation and maintenance of technology systems to support operational processes and ensure data security.Collaborated with internal stakeholders such as senior management, risk, and compliance teams to ensure operational alignment and effective communication.Stayed updated on banking regulations, policies, and ensured operational processes adhered to all legal and regulatory requirements.Developed, followed, and implemented plans to mitigate operational disruptions and ensure business continuity in the event of crises.Monitored operational metrics, generated reports, and provided data-driven insights to senior management for informed decision-making.Managed the operational impact of organizational changes for all market-driven and client-driven changes, ensuring all transformations were successfully absorbed with no service disruption.Identified skill gaps, provided training and development opportunities for operations staff, and fostered a culture of continuous learning.Effectively communicated operational updates, challenges, and strategic initiatives to senior management, council members, and other stakeholders.

Bangalore

As account manager managed P&L and Growth for a Banking Client.Managed Portfolio of projects , project/program plans, monitored progress, and resolved issues.Tracked resource utilization against budget and managed project timesheets.Facilitated creation of Salesforce technical design documents.Implemented Agile best practices (Scrum, Kanban) and managed UAT.

Bengaluru Area, India

● Ensured on-time and on-budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.● Created and managed project plans; monitored and reviewed project progress and timelines; adjust schedules and plans as needed and identify and resolve issues to ensure project success.● Tracked utilization of project resources and manage this against the resource allocation and budget. This includes on-time entry and approvals for project timesheets.● Be the primary customer interface and perform project management activities that ensure adherence to Project management methodology and project governance.● Facilitate requirements gathering and assist with the creation of project deliverables, as needed● Identify opportunities to leverage all Salesforce technologies and manage changes to and growth in scope resulting from consultative customer discussions.● Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.● Manage UAT with end users including coordination and user acceptance signoff.

Responsible for Managing Large Programs (FP and T&M ), Identifying new business opportunities & Responding to RFPs, Estimation using FPA and WBS Techniques, Vendor Management, Subcontractor Management, Quality Control & Quality Assurance, Risk Management Activities, Client interaction and People Management

• Planning product releases, with senior team input, including Identification of detail tasks and resource requirements for each major deliverable.• Managing product releases by monitoring progress to plan and proactively making necessary adjustments to meet delivery schedule.• Ensuring that the project team understands what is expected of them, organizing the team by setting short-term priorities, checking on progress and assigning next tasks when necessary to ensure full efficiency and utilization.• Providing accurate status reporting.• Monitoring project implementation and process reporting.• Responsible for the whole software delivery process from detailed requirements through to integration testing.• Influence technical direction of the product Ensuring design patterns, coding standards and development methodologies are adhered to.• Participated in CMMI Level 5 Assessment

Master Of Computer Applications - Mca, Information Technology, A+

M.C.A, Master Of Computer Applications