Responsible for setting up and leading the Trading Services Operations in India, providing IG’s clients an industry leading client experience. The multilingual team will be responsible for servicing global clients in 7 languages - Italian, French, Spanish, German, Chinese, Japanese and English.ABOUT IGWith offices in 14 countries and over 1000 staff, we’re a global leader in online trading. Through our range of award-winning platforms and apps, we provide our clients with fast and flexible access to over 10,000 financial markets – including indices, shares, forex and commodities.Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. Driven by our aim of becoming the default choice for active traders globally, we launched an execution-only share dealing service in late 2014. We also offer limited-risk derivatives contracts via our Nadex brand in the US.IG is a FTSE 250 company with a market capitalisation of £2.2 billion, and we have consistently been recognised as one of Britain’s top employers by the CRF institute.All trading involves risk. Spread bets and CFDs are leveraged products and can result in losses that exceed deposits. The value of shares, ETFs and ETCs bought through a share dealing account can fall as well as rise. Please take care to manage your exposure.* For CFDs, based on revenue excluding FX, published financial statements, October 2016; number of active UK financial spread betting accounts (Investment Trends UK Leveraged Trading Report released June 2017); for forex based on number of primary relationships with FX traders (Investment Trends UK Leveraged Trading Report released June 2017IG India - http://hub.iggroup.local/office/IGhubIndia.aspx

Partner Manager managing outsourced Email Operations at 2 partner sites with over 300 operations employees plus support staff, operating 24/7 and providing customer experience to more than 3 million contacts a year. Responsible for managing E2E operations and work closely with partner teams to generate best possible results. Role also involves:- Business Strategy- Relationship Management- Contract Management- Billing and Invoicing- Business Continuity Planning (BCP)- Performance Management- People ManagementSingle point of contact for all Servicing, Management, Financial, Contractual and Compliance requirements at the Vendor Partner location for Flipkart.Day to day Operational Lead for all operations and support functions like Training, Quality and Work Force Management teams at the site.Provide regular status updates on Service Partner performance (including action plans to close gaps/ resolve issues) to respective stakeholders at Flipkart.Work closely with the internal departments like Training, Quality, Finance etc. to ensure all contractual obligations are compiled and maximum value is delivered to customers both internal and external.

Relationship Manager for back office operations at the partner site. Responsible for providing a strong oversight to partner initiatives and regulatory needs , including : o Relationship Management o Contract Management o Project Management o Partner Billing & Invoicing o Partner Audits o Business Continuity Planning (BCP) o Skill Based Pricing Models – Create , Control

Responsible for Performance Management for direct reports, Project Management at process level, Employee Engagement and spearheading teams for excelling in business targets and service delivery metrics.

Responsible for database management and analytical support to help business meet the pre defined Compliance and Customer Satisfaction goals. Also, responsible for supporting the end - to - end quality monitoring process to ensure guidelines are adhered. Working on driving Projects that lead to improvement in Customer and Shareholders Goals.

Worked as a Process asscoiate for Option One Mortgage Corp. of USA. The profile involved cheking loan documents online and ensuring all information is correct and duely completed. Being in the pilot batch gave me an opportunity to work closely on process improvement and improved quality standards.

Worked in two different bussiness units - Ecom & BFI (Banking, Financial & Insurance). Worked for Amazon.com providing online customer support by resolving customer querry through emails.Moved to Aetna Health Insurance, processing Insurance claims and ensuring accurate payout to the customers on the medicalaims.