Bharadwaj Sankar Email & Phone Number

San Mateo, California, Us

San Mateo, California, Us

• Working closely with about 40+ (Enterprise and Mid-market)key accounts that include the leading university in the US &UK, IT companies and leading automotive manufacturers, understanding their needs and immediate roadblocks to go live. • Collaborating with several appropriate internal teams (product management and engineering), representing the customer to bring out a feasible solution and workarounds that match the customer's needs • Building integrations for my TAM accounts by writing REST API calls so that they can integrate their existing applications with Freshservice easily thereby reducing the cost of outsourcing to system integrated partners. • Establishing a long-term and sustainable relationship with the clients by discovering their largest problems (like product design and design acceleration challenges) and co-create solution vision

San Mateo, California, Us

Galway, Galway, Ie

• Working in UI, graphical, web designs using tools like Adobe Illustrator, Adobe XD, Photoshop for creating designs and proofing and coordinating the design department and its manufacturing process. • Continuously evaluating the stages of the processes and applying various waste reducing techniques like LEAN to improve and make the process efficient. • Understanding the needs of the clients, creating client proofs with MOCKUP Designs and closely consulting with the clients and customers before proceeding to the stage of production. Optimizing the ERP tool (SAP Business One) according to respective departments by understanding their individual functions. Creating Business Process Documentation, Process flows and customer journey maps and applying various cost reduction techniques for the company’s development. • Increasing the reachability for the customers, thereby making sure that there is more than one portal for the customers to reach us. Helped in converting the retail sales to online sales during this Pandemic situation which helped in the company’s financial stabilization.

Washington, District Of Columbia, Us

• Technical Support: Providing Level 2 and Level 3 Technical and operational support to 70+ global clients includingGovernment contractors, majorly located in the United States of America and its suburbs. (REMOTE)• It includes QuickBooks Online and Desktop Software Support, Expensify Sync Manager and several complex accounting webapplications. This also extends to Microsoft Windows applications and MS Windows Server – 2008/2012 R2, Active DirectoryServices.• Creating and Managing cloud servers, infrastructure and talking to existing and new customers about the benefits of movingto cloud server managed accounts, tracking and resolving issues, and documenting the procedures.• Project Management: Managed a software development team working on an accounting application developed withASP.NET MVC that could solve a huge gap in the field of accounting and could challenge the existing market. Initiatingmeetings with the team for regular status updates on the application progress. Involved in the project of automating thepassword reset as a measure of reducing the cost for the company.• Development: Contributing to the application with my designing and development skills, helping in building quality userinterface and user experience through research, writing SQL queries, building process flows by analyzing the existingapplications, practicing AGILE, having weekly meetings and daily standups

Galway, Ie

• Handled Social Media Marketing for the company - Facebook, Twitter and LinkedIn campaigning with flyer designs and article snippets. Assisted the dedicated designing team with User Interface Designs and Interaction Designs.• Worked in the development of the new product by writing documents, presentations, effectively participating in the company’s discussions in the development of the new product and running design sprints. PRODUCT DEVELOPMENT: Developed functional specifications for the company’s new web application. Cloned the company website while running live, to a different domain for the business expansion in the United Kingdom by understanding the new set of target audience and clientele.

Galway, Ie

• Taught Unified Modeling Language covering all of its major topics and implemented it in various real-world situations to help students understand UML’s application in an organization.• Illustrated several project management practices and data flow diagrams• Had the opportunity to practice Gantt Charts and Work Breakdown Structures and helped the students in the major project that included all these scenarios to build a solution for a problem statement.

Mumbai, Maharashtra, In

Working for TCS's Financial Services sector ,experiencing -• Selenium IDE - Automated Testing of Screens and Messages (Including Data Flow Analysis)• Java Driver - Class-based, Scenario-Based, Configuration-based - Automation Scripts• Data Security and Enhancements• Annual Maintenance Contract Scheduling based on the Market Infrastructure• Banking back-end online applications• Capital Market, Market Infrastructure, Core Banking Domain Specific Architecture Modelling and Execution

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Engineering (B.E.), Computer Science