Bharat Kumar Email & Phone Number

Gurugram, Haryana, India

Heading L&D and special projects at Mahindra logistics for XL, NL and Grocery FCs PAN India.Developed Standard Onboarding plan, NHO (New hire orientation), Learning ambassador development program and LBD (Learn by doing) plan for Off-roll and On-roll employees respectively.Developed AA/DEO Ramp-up tracker, AA proficiency mapping and cross-training.

Gurugram, Haryana, India

Assessed all ERPs and LP processes/mechanisms in middle mile vertical, documented, and prepared SOPs and contingency/emergency response plans for ground teams.Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.Planned and resourced personnel and logistics for operations component exercises.

Gurugram, Haryana, India

• Trained company employees and 3P resources for 7 Amazon sites (Regional Sort centers).
• Ideated rollout IN level Learning and Quality improvement initiatives to enhance skill level of associates, Process associates, Team leaders and Operation Managers.
• Tracking and 100% adoption of tools developed by technical teams.
• Learning speed initiatives to have fast track Learning from 10 days to 5 days.
• Skill enhancement initiatives to be 100% proficient in fast paced learning. Dashboard and visual identification of Key Learning metrics.

Gurugram, Haryana, India

• Led a team of 450 + associates working to manage 24*7 operations. Managing sortation and transportation of shipments by surface and air. Planning of employee resource levels and 3rd party resources to achieve.
• As a part of DEL core group and Taskforce team; formed for Losses reduction in North region (LM OPS, SLP and MM OPS). Worked on Loss reduction program in C-RET at DELU and improved the KPIs from ~67% to 99.39%.

Delhi, India

• Maintaining quality procedures and daily operational reports related to sortation and transportation. Allocations of tasks to team managing ->Inbound retrieval, Staging, Sorting, Bagging and Departing shipments as per.
• Handled MFN/AFN/BD/IPS/DHL and RTO packages at sort centre from Sept 2014 till June 2016. Processed 100K packages highest in Independence Day peak-January 2016. Worked with Tech team and worked with them on the SCMS.
• Managing configuration issues, Stacking filter generation, Lane configurations, CPT alignment. CPT monitoring, NXT monitoring, Airport load connection/retrieval monitoring. Roster planning, HRIS issues, procurement.

Delhi, India

• Proud to be a part of Amazon.in launch team in Delhi.
• Conducted route surveys and route mapping for all stations of Delhi. Worked in close coordination with MFN launch teams. Handled a team of 100+ Delivery Associates, Supervisors and Process Associates. Handled Rostering.
• Ensured enough bandwidth in territorial delivery team to ensure peak-time delivery management. Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance.
• Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and.
• Analysis of the data reports to identify performance bottlenecks and improve performance. Responsible for maintaining Monthly Reports, Delivery Performance Reports etc.

Gurugram, Haryana, India

• COMMERCIAL EXECUTIVE
• Worked with Country Logistics Team & Asia Pacific WM Support Team (Technical Support in AP region).
• Worked as a part of Country Logistics Team and Asia Pacific WM Support Team which identified and managed the entire Supply Chain requirements in the area of Warehousing, Transportation/ Distribution & Import-Export.
• Different Sources of Information compared from I-Doc (from session failure) and SAP delivery for an effective RCA for the session failure. Resolve and Process the incorrect delivery in SAP and make the failed session.
• Receiving electronic files from 3rd Party warehouses at Plant code level with a text file attachment in the specified format. Uploaded the file in specific SAP Cluster basis the plant code. Through an SAP transaction.

Delhi, India

• Lead a team of 16 Customer relation officers (CRO) and helping them to achieve Gold loans monthly and quarterly targets.
• Working with Admin department for procurement of branch space, amenities, fixtures, marketing material, computers and other hardware.
• Preparation of Financial reports, monthly targets finalization for 1500 branches of north India of 7 products of Muthoot Finance ltd (Gold loan, gold bond, gold coin sale, insurance, foreign exchange, Money transfer.
• Strategy formulation and implementation of best practices to boost revenue growth.

Noida, Uttar Pradesh, India

Worked as a customer care executive at HCL BPO for Macy's (offline stores in the US)

Advanced Diploma In Slavic Languages - Polish, Linguistics, ~97% Overall

Activities and Societies: Completed Advanced diploma in SLAVIC languages (Polish language) from University of Delhi with scoring 97%.

Master Of Business Administration - Mba, Finance, General