Agile IT professional with total of 15+ years of rich experience in project management, business analysis, application design & development. Domain expert in Insurance, Health Care, Retail & E-comm.Seasoned with 9 years of client centricity & customer management at Client sites.IT Project Manager CSM® certified professional with traditional and Agile project management experience including Project planning, resource management, stakeholder management, communication. Scope, schedule, and delivery management. Risk and RACI management. Solution design, process development, story & product management.Business AnalystAINS® certified with strong experience in requirement elicitation, analysis, customer engagement, process improvement, workshops, use cases, user stories, backlog grooming and user accepting testing.ServiceNowServiceNow CSA® with experience in ITSM, ITOM, Discovery, CMDB, Service Portal, MIM, Instance upgrades, Business Rules, Client Scripts, Reports & Dashboard as Developer, Admin, BA & PM.