• Collaborating with clinic staff and promoting excellent customer service, which delivers prompt and efficient response to customer• Communicating effectively and promoting a supportive team approach within the clinic to ensure good working relationships• Maintaining clinical files in accordance with relevant policy and legislation• Maintaining clinic-related records and databases as directed• To screen and appropriately prioritise all telephone calls and enquiries for the clinic• Establish a system for and maintain adequate supplies of stationary & stores supplies• To receive, sort and prioritise all correspondence• Ensure patient confidentiality at all times in accordance with the Privacy Act• Escalation of all concerns and issues directly to the Vaccination Site Coordinator• Provide assistance with clinic flow and patient directions• Any other duties as required by Nurse Unit Manager or their delegate

Worked for the Department of Health during the Covid pandemic, assisting citizens by providing information on Covid-related changes. Key responsibilities included:Delivered telephone-based customer service to address inquiries and concerns.Managed and collected relevant information to effectively resolve customer issues.Demonstrated patience in handling complex customer inquiries.Ensured the provision of excellent customer service in all interactions.Actively participated in training sessions and seminars to enhance capabilities.

• Collect Invoice, check against internal records to ensure media charges are accurate and billed to clients, input in the MYOB on timely and accurate basis maintained at a high standard.• Collect all suppliers’ invoice and do all the actions required.• Arrange weekly payments, A/P, A/R and all other accounts related job.• Assistance to the project team.• CRM system.• Handle administrative duties and assisting to the supervisor

• Involved in promotion and sales of products• Price negotiation with vendors and checking availability• Booking stock, inventory control, making special orders, refund and return of damaged goods• Customer service including complaints and also problem solving• In store displays and merchandise placement• To keep relations with old customers intact, and if possible, take them to better heights• To analyze current market trends• To negotiate deals and delivery dates

worked on research for the passenger car outlets segment and completed route riding with the sales team to identify areas of improvement