Bharat Kumar Email & Phone Number

Brisbane City, Qld, Au

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

In this role, I lead and oversee the whole-of-government implementation of the Ethical Supplier Mandate and Ethical Supplier Threshold – two new initiatives introduced to strengthen the Queensland Procurement Policy while ensuring that Government is doing business with ethical suppliers. To ensure project success, I identified implementation gaps and developed suitable artefacts such as processes, procedures, investigation guidelines, targeted communications for buyers and suppliers, tools and systems. I also actively lead stakeholder engagement activities with Industry, Unions and government buyers to address perceived ambiguity and ensure effective implementation.

Brisbane, Queensland, Australia

In this role, I program managed the whole-of-government COVID-19 procurement response (including governance) ensuring that the procurement function was agile and responsive to the challenges of the pandemic emergency – both during the initial emergency phase and as Queensland transitioned into recovery. Chaired the whole-of-government interdepartmental group, performing scrum master duties during the daily meetings discussing and workshopping procurement challenges (including increased demand of PPE and hand sanitiser) and quickly identifying issues to enable agile and responsive solutions such as rapid supplier onboarding. Developed project management frameworks (including Scrum, Sprints and Retrospective activities) to ensure effectivesolutions were developed to respond to the emergency. Provided high-level support and advice to the Queensland Government Procurement Taskforce through the development of project reports, dashboards and daily executive correspondence with the COVID-19 Taskforce.

Brisbane, Australia

My primary responsibilities included supervising and guiding the Compliance Co-ordination and Referral (CCR) team in the delivery of procurement-related complaints co-ordination and referral activities. I made certain that services were delivered in accordance with the objectives of the Queensland Procurement Policy and in line with stakeholder expectations. I led the development, monitoring and maintenance of systems and processes to increase compliance and facilitated efficient complaints resolution. Additionally, I utilised a variety of communication channels to educate stakeholders in relation to the outcomes of complaints investigated.

Brisbane, Australia

My role entailed developing processes and procedures for the complaints co-ordination and referral (CCR) team, focusing on effective resolution of procurement related complaints through engagement and co-ordination with external government agencies and regulatory bodies. I also led the development of Operation Plan 2018-2019 for CCR and 2018-19 Schedule of Audits to establish the compliance and audit function. In addition, I organised and facilitated a range of meetings and workshops with internal and external stakeholders across government agencies to determine best practices.

Ipswich

I formulated and delivered DDWMPHN’s strategic direction through the establishment and operation of a Project Management Office and project management framework. My goal was to deliver primary healthcare services and achieve the six key priorities of Commonwealth to improve health outcomes in the region. I supported and contributed towards the commissioning of $30 million to deliver programs to reduce service gaps in the primary health sector. I also developed and ensured that effective and efficient systems were in place to support high-quality delivery of projects and programmes

Springwood

I provided leadership and guidance to a team of people with complex disabilities (40 staff) with no customer service experience and in a challenging environment, to complete over 8000 assessments and successfully deliver a $10 million project for National Disability Insurance Scheme (NDIS). I managed all activities and work packages, designed for collecting and analysing complex data to complete assessments for those with disabilities, to better understand their overall experience and assisting actuaries to determine the next key steps in implementing the scheme nationally. I also set up the National Service Centre to conduct assessments over the phone and led a diverse team across range of disciplines including Team Leaders, Call Centre staff (40-50), Field Officers (80). Apart from these, I worked in partnership with the ICT team to develop an online data collection tool and Data Auditor tool to manage compliance and drive continuous improvement. I was also successful in establishing a complaints management function and developing systems to investigate and resolve complaints.

Eight Mile Plains

I led the national quality assurance, compliance and final handover of the construction jobs completed in the field for the deployment of National Broadband Network (NBN Co). This role included reviewing and recommending improvements to existing processes to meet network construction targets, deliver training and conduct workshops nationally to ensure the suppliers are aware of the quality assurance standards and compliance requirements. While in this role, I also managed a team of 15 Quality Assurance Officers, provided forecasting on a weekly and monthly basis and worked closely with the Project Managers nationally to meet targets.

I managed the overall operations of the company. I provided leadership and guidance to team of national and international managers responsible for delivering customer service including complaints and investigations, sales processing, business administration and telecommunication compliance with various regulators. I also oversaw the strategic management of the company's global business development and operations in order to provide streamlined operations, reduce operating costs, and drive greater profitability. I also led a major project of migrating call centre and customer service operations from Brisbane to Philippines and India, which helped the business to reduce costs while maintaining similar customer service quality.

Chandigarh Area, India

Noida Area, India

Master Of Business Administration - Mba, Business Administration, Management And Operations

Graduate Diploma In Computer Engineering, Computer And It

Graduate Certificate In Management, Business Administration, Management And Operations