Bharat Kumar

Bharat Kumar Email and Phone Number

Director - Strategy, Policy and Coordination @ Department of Energy and Public Works (Queensland)
Brisbane City, QLD, AU
Bharat Kumar's Location
Greater Brisbane Area, Australia
Bharat Kumar's Contact Details

Bharat Kumar work email

Bharat Kumar personal email

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About Bharat Kumar

A multitalented, reliable and high performing senior Project Manager recognised for developing and implementing strategic business and innovative solutions in large-scale project deliveries. With considerable years in the public and private sectors, I offer significant experience in project management, procurement, quality assurance, process optimisation, compliance management, change management and team leadership. Leveraging superior analytical and problem solving skills, I have become proficient in identifying and evaluating business requirements, generating practicable plans and implementing improvements that significantly enhance business performance, quality and productivity. My considerable aptitude in relationship management has also proven valuable in establishing dynamic and positive partnerships and collaborations with stakeholders while developing productive relationships with clients. I apply excellent communication, interpersonal and negotiation skills to maintain and grow these relationships and further contribute to organisational progress. As an optimistic professional with a strong competitive drive, I undertake business challenges with tenacity and dedication, leading and motivating effective teams to successful project delivery. I have successfully delivered numerous multidisciplinary and complex projects. My diverse achievements throughout my career are evidence of my commitment to continuous improvement and service excellence.

Bharat Kumar's Current Company Details
Department of Energy and Public Works (Queensland)

Department Of Energy And Public Works (Queensland)

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Director - Strategy, Policy and Coordination
Brisbane City, QLD, AU
Employees:
1678
Bharat Kumar Work Experience Details
  • Department Of Energy And Public Works (Queensland)
    Director - Strategy, Policy And Coordination
    Department Of Energy And Public Works (Queensland)
    Brisbane City, Qld, Au
  • Department Of Energy And Public Works (Queensland)
    Director - Strategy, Policy And Coordination
    Department Of Energy And Public Works (Queensland) Sep 2022 - Present
    Brisbane City, Queensland, Australia
  • Department Of Energy And Public Works (Queensland)
    Manager - Policy And Implementation
    Department Of Energy And Public Works (Queensland) Jul 2019 - Present
    Brisbane, Queensland, Australia
    In this role, I lead and oversee the whole-of-government implementation of the Ethical Supplier Mandate and Ethical Supplier Threshold – two new initiatives introduced to strengthen the Queensland Procurement Policy while ensuring that Government is doing business with ethical suppliers. To ensure project success, I identified implementation gaps and developed suitable artefacts such as processes, procedures, investigation guidelines, targeted communications for buyers and suppliers, tools and systems. I also actively lead stakeholder engagement activities with Industry, Unions and government buyers to address perceived ambiguity and ensure effective implementation.
  • Department Of Housing And Public Works (Queensland)
    Program Manager - Covid-19 Procurement Response
    Department Of Housing And Public Works (Queensland) Mar 2020 - Mar 2021
    Brisbane, Queensland, Australia
    In this role, I program managed the whole-of-government COVID-19 procurement response (including governance) ensuring that the procurement function was agile and responsive to the challenges of the pandemic emergency – both during the initial emergency phase and as Queensland transitioned into recovery. Chaired the whole-of-government interdepartmental group, performing scrum master duties during the daily meetings discussing and workshopping procurement challenges (including increased demand of PPE and hand sanitiser) and quickly identifying issues to enable agile and responsive solutions such as rapid supplier onboarding. Developed project management frameworks (including Scrum, Sprints and Retrospective activities) to ensure effectivesolutions were developed to respond to the emergency. Provided high-level support and advice to the Queensland Government Procurement Taskforce through the development of project reports, dashboards and daily executive correspondence with the COVID-19 Taskforce.
  • Department Of Housing And Public Works (Queensland)
    Team Leader - Compliance Coordination And Referral
    Department Of Housing And Public Works (Queensland) Jul 2018 - Jun 2019
    Brisbane, Australia
    My primary responsibilities included supervising and guiding the Compliance Co-ordination and Referral (CCR) team in the delivery of procurement-related complaints co-ordination and referral activities. I made certain that services were delivered in accordance with the objectives of the Queensland Procurement Policy and in line with stakeholder expectations. I led the development, monitoring and maintenance of systems and processes to increase compliance and facilitated efficient complaints resolution. Additionally, I utilised a variety of communication channels to educate stakeholders in relation to the outcomes of complaints investigated.
  • Department Of Housing And Public Works (Queensland)
    Senior Project Officer
    Department Of Housing And Public Works (Queensland) Apr 2018 - Jun 2018
    Brisbane, Australia
    My role entailed developing processes and procedures for the complaints co-ordination and referral (CCR) team, focusing on effective resolution of procurement related complaints through engagement and co-ordination with external government agencies and regulatory bodies. I also led the development of Operation Plan 2018-2019 for CCR and 2018-19 Schedule of Audits to establish the compliance and audit function. In addition, I organised and facilitated a range of meetings and workshops with internal and external stakeholders across government agencies to determine best practices.
  • Darling Downs And West Moreton Phn
    Pmo Advisor
    Darling Downs And West Moreton Phn Sep 2017 - Apr 2018
    Ipswich
    I formulated and delivered DDWMPHN’s strategic direction through the establishment and operation of a Project Management Office and project management framework. My goal was to deliver primary healthcare services and achieve the six key priorities of Commonwealth to improve health outcomes in the region. I supported and contributed towards the commissioning of $30 million to deliver programs to reduce service gaps in the primary health sector. I also developed and ensured that effective and efficient systems were in place to support high-quality delivery of projects and programmes
  • Darling Downs And West Moreton Phn
    Executive Officer - Commissioning And Operations
    Darling Downs And West Moreton Phn Mar 2017 - Sep 2017
  • Assessments Australia
    Project Manager
    Assessments Australia Jan 2016 - 2017
    Springwood
    I provided leadership and guidance to a team of people with complex disabilities (40 staff) with no customer service experience and in a challenging environment, to complete over 8000 assessments and successfully deliver a $10 million project for National Disability Insurance Scheme (NDIS). I managed all activities and work packages, designed for collecting and analysing complex data to complete assessments for those with disabilities, to better understand their overall experience and assisting actuaries to determine the next key steps in implementing the scheme nationally. I also set up the National Service Centre to conduct assessments over the phone and led a diverse team across range of disciplines including Team Leaders, Call Centre staff (40-50), Field Officers (80). Apart from these, I worked in partnership with the ICT team to develop an online data collection tool and Data Auditor tool to manage compliance and drive continuous improvement. I was also successful in establishing a complaints management function and developing systems to investigate and resolve complaints.
  • Universal Communications Group
    Completions & Handover Manager - National Broadband Network (Nbn)
    Universal Communications Group Jul 2015 - Dec 2015
    Eight Mile Plains
    I led the national quality assurance, compliance and final handover of the construction jobs completed in the field for the deployment of National Broadband Network (NBN Co). This role included reviewing and recommending improvements to existing processes to meet network construction targets, deliver training and conduct workshops nationally to ensure the suppliers are aware of the quality assurance standards and compliance requirements. While in this role, I also managed a team of 15 Quality Assurance Officers, provided forecasting on a weekly and monthly basis and worked closely with the Project Managers nationally to meet targets.
  • Telcoblue & Exceed Telecom
    Operations Manager
    Telcoblue & Exceed Telecom Jan 2009 - Oct 2015
    I managed the overall operations of the company. I provided leadership and guidance to team of national and international managers responsible for delivering customer service including complaints and investigations, sales processing, business administration and telecommunication compliance with various regulators. I also oversaw the strategic management of the company's global business development and operations in order to provide streamlined operations, reduce operating costs, and drive greater profitability. I also led a major project of migrating call centre and customer service operations from Brisbane to Philippines and India, which helped the business to reduce costs while maintaining similar customer service quality.
  • Ibm
    Assistant Manager - Training
    Ibm Mar 2008 - Aug 2008
    Chandigarh Area, India
  • Mphasis
    Senior Process Trainer
    Mphasis Aug 2004 - Mar 2008
    Noida Area, India

Bharat Kumar Skills

Management Vendor Management Project Management Call Centers Team Management Team Leadership Telecommunications Change Management Process Improvement Training Team Building Outsourcing Product Management Program Management Bpo Service Delivery Business Process Outsourcing Operations Management Business Process Improvement Contact Centers

Bharat Kumar Education Details

Frequently Asked Questions about Bharat Kumar

What company does Bharat Kumar work for?

Bharat Kumar works for Department Of Energy And Public Works (Queensland)

What is Bharat Kumar's role at the current company?

Bharat Kumar's current role is Director - Strategy, Policy and Coordination.

What is Bharat Kumar's email address?

Bharat Kumar's email address is bh****@****.gov.au

What schools did Bharat Kumar attend?

Bharat Kumar attended Australian Institute Of Business, Punjab Technical University, Australian Institute Of Business.

What skills is Bharat Kumar known for?

Bharat Kumar has skills like Management, Vendor Management, Project Management, Call Centers, Team Management, Team Leadership, Telecommunications, Change Management, Process Improvement, Training, Team Building, Outsourcing.

Who are Bharat Kumar's colleagues?

Bharat Kumar's colleagues are Tom D, Matthew Grant, Bowen Xu, Hayden Waters, Noleen Sharma, Annabel Mcgagh, Elliot Chapman.

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