As an accomplished Associate Manager – Workforce Management (WFM) with over 8 years of expertise, I specialize in Forecasting, Capacity Planning, Scheduling, Real-Time Management, Business Intelligence, Reporting, Budgeting and FTE Sizing for RFPs & Bids. My proficiency extends to Client & Stakeholder Management, Leadership, and Escalation Handling. Certified as a Lean Six Sigma Yellow Belt and a recognized NSE Academy Certified Market Professional, I am dedicated to achieving excellence through continuous learning. Eager to contribute my skills and experience in a challenging role within a robust organization, aiming for professional growth and success.