Salesforce Marketing Cloud Developer | Data Science & Insights

Salesforce Marketing Cloud Developer | Data Science & Insights

Offshore Team Lead and Salesforce Marketing Cloud (SFMC) Developer within the CRM team for the Retail and Consumer Goods sector. Skilled in email content management, creation of brand sign-up emails, and complex journey setups to drive customer engagement. Expertise in audience segmentation, mobile push notification setup, and managing the prioritization of multiple push requests to ensure timely, defect-free delivery of high-priority marketing campaigns. Proven ability to deliver seamless, data-driven marketing solutions that align with business goals and enhance customer experiences.

Service Management Office (SMO) Lead for a global Cloud Services provider, overseeing reporting, measurement, and validation of SLA performance for the Vendor Management Office (VMO). Spearheading SLA governance meetings, ensuring compliance with service agreements, and driving continuous improvement. Accountable for delivering service management and excellence initiatives, with a focus on optimizing operational efficiency and ensuring alignment with client objectives.

Administrator and IT Consultant for a global leader in the healthcare industry, managing critical operations for over 30 global enterprise supply chain applications. Expertise in Oracle SQL database management, Java application debugging, and performance monitoring using New Relic APM. Experienced in ServiceNow administration, CMDB management, and leading the application retirement lifecycle. Proven ability to resolve complex issues and ensure the seamless operation of mission-critical systems in a high-stakes environment.