Bharathi Chinnam Email & Phone Number

Professional Summary • 6+ years of total IT experience, with around 4 years of experience in Salesforce.com as an Admin and 2 years of experience as an Analyst• Experience in working with Salesforce CRM platforms Administrator using Force.com, Apex and Visualforce, and other web tools implementing software solutions.• Possess knowledge of CRM processes like Sales, Marketing, eCommerce, Customer Service, and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com• Hands on Experience on creating Flows, Workflows, Process Builders, Approvals• Good understanding of lightning components and adding them to Visual Force pages and lightning experience page layouts.• Interacted with various business team members to gather the requirements and documented the Business Requirements• Experience in identifying, planning, and implementing new SFDC features and functions (custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, and analytics, new screens, reports, and apex code) to meet business requirements.• Rich experience in Data Migration and Data Integration. Performed post data upload validation with the imported data set matching the received data. To ensure high standards of Data integrity.• Extensive experience in gathering Business/Functional user requirements, creating use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, in addition to creating Business• Hands on experience of Apex Data Loader, Data Import Wizard and Data Manipulation Language for Data Migration and Integration services.• Experience with Workflow Issues, restart Workflows, reset data fields, test and fix the Validation rules.• Worked on migration of Siebel to Salesforce using Data Loader, Cast Iron and Informatica ETL tool.• Used JIRA Agile for project management and bug tracking. Always willing to learn new skills to improve efficiency and increase knowledge base. • Used Workbench for query timing and loading data into Salesforce org.• Provided customer with best practice solutions as related to Salesforce CRM.• Experience in gathering Business user requirements, designing diagrams such as Class, Activity and sequence diagrams, creating Use cases as per user requirements and in addition to creating Business Requirements Document (BRD).• Worked on projects which had globalized APPs with all the custom translations loaded into Salesforce.