• Good understanding of the Software Development Life Cycle.• Good hands on expertise in implementation of Incident management, Problem management, Changemanagement and Service catalog management.• Good knowledge and understanding of ITIL process.• Handling the clients with Requirements and Solutions and knowledge sharing in ServiceNow.• Good exposure to all areas of SDLC (requirement, analysis, design, development, test, implementation and maintenance.• Experience working with email notifications, inbound actions, reports, gauges, and home pages.• Experience on creation of Catalog items, record producers, order guide.• Working on creation and customization of complex workflows and custom workflow activities.• Also having good knowledge on REST API.• Working with schedule jobs, events and triggers to manage business needs and handle background work.• Managing ServiceNow data using Import sets and transform maps.• Created Email notifications in ServiceNow.• Service catalogue creation to fulfill different Business requirements.• Good experience in using ServiceNow utilities such as Business rules, Client scripts, Workflow, Scheduled jobs, UI Policies, UI Actions, Script includes, ACLs, Email notifications, Views and Form Customizations.• Good debugging skills in issue identification and fixing.• Good knowledge on designing Workflows to automate the Business Process using ServiceNow.• Maintaining Reports/Dashboards.• Co-ordinated with vendor for annual upgrades and part of cloning activities.