Experienced Business Leader in the IT services industry (25+ years) - with a proven track record of customer engagement, service delivery excellence and scaling businesses multi-fold. • Multi-million P&L management across BFSI and other sector clients – accountable for business growth, client delivery, CSAT & delivery leadership• Hands-on experience in building and managing high-performing client centric global delivery teams • Experience Range - Multiple Large Transitions, AMS programs with SLAs in Traditional Services (multi-year, multi-million) and Digital Transformation Programs (including multi-vendor set-up) – Proposals & Solution, Planning and Execution• ODCs (Offshore Delivery Centers) - Set-up, Establish, Scale and Operations & Governance• Converting working model with client's captive units / GCC to growth mode - resulting in significant expansion & entry into multiple programs• Post Acquisition Integration of teams - ensure seamless continuity in service delivery• Extensive involvement in multiple strategic org initiatives involving cross functional teams – (1) Re-design of Talent Supply Chain Management (2) Process Management - CMM, CMMI, PCMM (3) Knowledge Management (4) Delivery Excellence, CSAT improvements (5) Workplace Mentoring• Guest faculty - PMP Training Program (Bangalore Chapter of PMI (Project Management Institute)) - Conducting training on various topics & providing guidance to participants who were aspiring to take up PMP certification