As a Unit Manager at ICICI Prudential, I am responsible for providing excellent customer service, resolving queries and complaints, and maintaining customer loyalty and satisfaction. I have over two years of experience in the telecom industry, having previously worked at Vodafone Idea Limited And Bharti Airtel where I handled various communication channels from customers.I have developed strong skills in customer support, soft skills, which enable me to deliver quality service and support to the customers. I am also pursuing a Master of Business Administration - MBA in Marketing at Dr. D Y Patil Vidyapeeth - Centre for Online Learning, where I am learning the latest trends and techniques in marketing, such as digital marketing, market research, and consumer behavior. I am passionate about enhancing my knowledge and skills in marketing and customer relationship management, and applying them to my current role and future career. My goal is to become a valuable asset to ICICI Prudential and to contribute to its mission of providing innovative and affordable Investment solutions to millions of customers across India.