Bharat Ram Email & Phone Number

Chennai, Tamil Nadu, India

Bengaluru, Karnataka, India

• Developed performance measurement strategies, identifying areas of improvement for the Data Linguistic workflows. Scheduled and led one-on-one meetings with direct reports on a regular basis.
• Spearheaded key projects like DAWN (Deterministic-Artifacts Automated Workflow Network), where I collaborated closely with an SDE POC of DAWN. I provided input based on my extensive testing, which helped reduce tool.
• Reduced feature intake backlog for India business by 80% in 2 quarters and doubled sprint intake through process streamlining and monitoring.
• Decreased over SLA tickets for India business by 90% within 6 months.
• Led team to launch 150+ new features/improvements in Alexa India, played a role in sprint leadership, and trained direct reports.
• Setup and assessed employee goals, provided feedback for increased work quality and motivation.

Bengaluru, Karnataka, India

• Automated localization tasks, reducing manual processing time by 20%, resulting in annual cost savings of $50,000(INR 40 Lakhs approximately).
• Participated in data-driven friction analysis workflow for IN Alexa to enhance the customer experience. This resulted in 70 BPS of improvement in friction metrics.
• Led sprints demonstrating effective delegation and leadership, contributing to a 25% increase in team productivity.
• Provided Hindi and English Linguistic support for IN Alexa.
• Acted as IN country POC for various annotation projects, providing guidelines to Alexa Data Services team for 2 years.
• Hands-on experience with git commands, Python and Selenium scripts.

Chennai, Tamil Nadu, India

• Contributed to multiple workflows like Data Annotations and Data Transcription for Alexa.
• Monitored and audited the number of cases worked by associates as an annotations-verifier for Chennai site.
• Managed SLA, daily and weekly queue ingestion, led daily huddles, and provided feedback to peers.
• Served as the SME for Data Annotations and Data Transcription at Amazon Delhi to train Customer Service associates on Alexa Data Services workflows.
• Conducted various calibrations across sites (Chennai & Hyderabad) to enable smooth auditing of data and achieve metric targets.
• Provided On-site Training to new hires, monitored their work and held daily one-on-one sessions to improve their performance and ensure smooth new hire onboarding.