Blake Harper Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis

• Advise clients on aligning technology solutions with business goals for server, firewall, and network infrastructure projects.
• Oversee end-to-end server implementations, ensuring smooth operations and project timeline adherence.
• Manage complex data migrations, minimizing downtime and data loss during transitions.
• Administer Dell, Lenovo, and HP Servers and Storage Area Networks (SAN) to ensure data integrity and performance.
• Collaborate across teams to ensure project success and client satisfaction.
• Act as a virtual Chief Information Officer (vCIO), aligning IT solutions with business objectives for managed service clients.

• Manage, monitor and troubleshoot all installed systems and infrastructure
• Install, configure, test and maintain infrastructure, operating systems, software applications and system management tools
• Manage backup servers and storage resource capacity on-premises and in cloud
• Provide 2nd and 3rd level escalations support
• Create and maintain comprehensive documentation as it relates to server and networktopology, equipment, and configuration(s)

Greater St. Louis Area

• Serve as the first point of contact for end-users seeking technical assistance over the phone or via email
• Conduct first level troubleshooting and issue determination using documented procedures and available resources and tools
• Utilize ENT's ticketing and issue tracking system to initiate, respond to, update, and document end-user support requests to issue completion
• Update ENT’s centralized documentation repository and create or contribute to knowledgebase entries based on common user issues on a regular basis

Greater St. Louis Area

• Fulfill online orders and enter transaction information in point-of-sale system
• Package orders accordingly and print shipping labels
• Provide excellent customer service face-to-face and on the telephone
• Perform supervisory duties and Sales Associate duties when needed

Greater St. Louis Area

• Assisted customers with their shopping needs and provided a personable experience
• Operated cash register and accurately completed monetary transactions
• Cross-trained in various departments
• Consistently exceeded the goals for credit card applications

Associate Of Applied Science Degree, Cyber Security

Education record