Bharti V Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Account Management - Managing product portfolio or US, Canada & APAC markets. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Build executive-level relationships and collaborate across business units at all levels of the organisation. Working with customers at the most senior levels to identify opportunities and translate them into a commercial strategy, often combining various solutions and data sets to meet requirements. Global Account Management has a strategic role at Market Intelligence and operates with an entrepreneurial spirit. • Client Services - Providing excellent customer service to clients through various communication channels, such as phone, email, and chat. Building and maintaining profitable relationships with key customers and drive business portfolio. • Business Strategy - Expand business relationships with number of strategic accounts across the developing markets within the Financial Corporates, Corporates & Governments verticals. Work closely with sales and business leaders to create a client/account strategy. Monitor and evaluate key customer strategies, business trends and operational priorities. Provide transparent financial and operational assessments of the health of customer relationships. • Team Management - Managing team of 15 Project Managers, leading team located virtually and onsite, providing mentorship & direction including their development plans & career paths. Delegate tasks and set deadlines. Oversee day-to-day operation. • Process Improvement - Initiating process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to improve products and services.• Support to Executive Leaders - Supporting global leaders based in India, USA, UK & Australia. Act as the point of contact among executives, employees, clients, and external stakeholders.• Calendar Managemen

•Portfolio Management - Manage product portfolio middle & large market B2B Corporate accounts for US Canada, India & Australia markets.•Co-Branded Partnership Management: Support and enhance relationships with airline partners, ensuring mutual growth and success.•Sales and Revenue Growth - Achieve or exceed sales targets and key performance indicators (KPIs) for assigned accounts. Identify cross-selling and upselling opportunities within the existing client base. Negotiate and close contracts with clients, ensuring mutually beneficial terms.•Client Relationship Management - Develop and maintain strong, long-term relationships with key decision-makers and stakeholders within assigned accounts. Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional service•Change Management - Develop and implement change management plans and strategies that support organizational objectives and goals. •Strategic Planning and Execution - Develop and implement account plans and strategies to achieve revenue and growth targets.•Client Onboarding - End to end client onboarding, company financials and KYC review. Uploading client on portfolio via Salesforce post successful verification. •Managing Internal stakeholders - Work closely with internal stakeholders such as Risk, Compliance, Finance. •Collateral management - design and implementation of collateral management processes and systems, as well as the day-to-day management of the collateral such as Bank Guarantee. •Process Improvement - Conduct a thorough review of current processes to identify pain points, areas for improvement, and opportunities for automation. Process mapping.•Escalation Management - Managing client escalation guidelines to promptly address and escalate financial and negative client exposure situations.