Results-driven professional with over 13 years of experience in Business Excellence, Process Excellence, Team Management, and Workflow Management. Currently serving as Assistant Manager at Accenture in Global Reinsurance Claims Operations. Accomplished Transformation Specialist with a track record of optimizing processes, reducing FTEs, and enhancing delivery speed within agreed SLAs. A Transition Expert adept at managing the smooth transition of specific business processes, creating additional capacity for core tasks. Proven success in international and multi-cultural environments, with a talent for expanding businesses from inception and streamlining operations. Recognized Process Migration Expert, conducting feasibility studies for the implementation of new processes and systems across international regions (US, Canada, and Europe). A skilled People Manager, known for leading productive cross-functional teams through interactive and motivational leadership, fostering unwavering commitment and effort.

Assistant Manager at Apollo Munich Insurance Co.

Assistant Manager (Grievance Dept.)

2. SUNDARAM FINANCE LTD. (SBFS AND SUNDARAM DIRECT) NEW DELHI • Handling the team of six members for 2 years.• Managing day to day administration and operations of the office • Preparing, managing and maintaining reports on daily basis• Handling customer’s and advisor’s grievances: Walk-in, mail or Telecom.• Liaise with internal departments, branches & banks• Reteining and generating leads by solving customer queries