Customer Success: Proven ability to enhance customer satisfaction through effective onboarding, training, and ongoing support. Skilled in addressing customer inquiries and issues with a solutions-focused approach.Data Analysis: Analytical mindset with the capability to analyze customer data, identify trends, and provide actionable insights to improve products and enhance customer experience.Relationship Building: Experienced in building and nurturing relationships with clients, vendors, and internal teams. Strong focus on customer advocacy and loyalty.Strategic Planning: Proficient in developing and implementing customer success strategies aligned with company objectives. Capable of identifying upsell and cross-sell opportunities based on client needs.Communication: Excellent communication skills with the ability to collaborate across departments, communicate product updates to customers, and advocate for customer success initiatives company-wide.Reporting and Documentation: Skilled in creating and maintaining productivity reports, regularly sending required reports to clients, and contributing to initiatives that enhance customer experience.Product Maintenance and Training: We provide comprehensive support for product maintenance and offer training to ensure our clients can effectively utilize the product's capabilities.

Getting Started : The first couple of days, I started to get familiar with the Concepts to work on, Sources, and my team members.I was briefed on the tools we were to use — Excel, Python, Web scrapping, Libraries, ML & Tableau etc.Projects :* Health Insurance Fraud Detection * Topic Modeling (Text Analytics) Both the projects were done on End to End basis.The work was split between the team, task wise.Various methods and tools were used based on requirement point and for understanding purposes.Roles & Responsibility: * What problems am I going to solve with the help of data? * How do I transform this raw data into useful insights for the client? * How do I communicate my results in a way that is easy for my client to understand? * Apply the concepts learnt to find answers to problems and formulate workable solutions. * Collaborate with the team to uncover creative ideas and share different perspectives and experiences on tasksLessons Learnt Along The Way:Organizational Skill, Time Management Skill, Domain Knowledge, Communication Skill.

Internship was completely focused on Design and Manufacturing of the Hydraulic Valves and Pumps. I worked in and observed the process of assembling valves and Pumps from scratch, Along side the entire procedure and participated in the testing process of the transformers. A time schedule of the activities during my internship was given.The processing defects of a World-class Hydraulic Valve, pumps and Heavy Machinery Parts producing company are described, in terms of the technology management challenges involved. The full analysis of this complex situation, which involved 3 plants within the factory, in terms of a six- sigma approach, As well as the simple re-engineering proposal, along with significant savings due to less product rejection and waste material. The Internship was held for 1 month in MALUR plant and was assigned to Housing Manufacturing, Testing and Final Assembly department.