• Experienced professional with more than 11.5 years working as a Software Consultant and Tester in Client/ Server and Web-based Applications.• Work with customers to document business requirements and processes to meet business goals and objectives.• Ensure a successful delivery of the project and work closely with Internal Team and Customers for smooth transition.• Regular interaction with the customers, delivering Presentation, showcase Product Demos.• Experienced in both Agile and Waterfall methodologies. Developing Test Plans, Test Cases, Test Case design, Test Reports based off business and functional requirements for both manual and automated testing. Strong bug tracking, error analysis/solving and resolution skills• Having good hands of experience in data load by using workbench.• Having good hands-on experience in Einstein AI testing.• Having good hands-on experience in Case management (Case creation, workflow and case assignment)• Having excellent problem solving and analytical skills. Capable of quick learning and delivering solutions as an individual and as part of a team.• Quickly master technical concepts to maintain reliability of the environment, troubleshoot and resolve technical issues, maximize system capabilities, enhance user experience, and increase business applications efficiency.• Managing a team of 10-15 testers and involved in Test Planning, Execution and Defect Management skills.• Experience working in cloud-based environments and Salesforce CRM.