Bhaskar Jha Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

COO's Office - All things Sales & Ops!

Bangalore

• Led a high-performing team of 50+ academic and non-academic specialists across K12, Pre-UG and Pre-PG verticals. Using Agile methodologies, implemented daily performance monitoring to continuously improve individual productivity and team output.• Led the development and on-time delivery of curated and engaging educational content, leveraging in-depth discussion and close-collaboration with multiple clients, to ensure their expectations were met.• Spearheaded essential innovation and optimization projects, such as analyzing drop-off points and failed search queries, to increase engagement and address inefficiencies in our doubt resolution process.• Managed the procurement and digitization of a massive 9000+ book collection, streamlining content creation through expertise in library management and digital workflows.• Lead the financial and strategic planning activities for all projects approved within the AOP framework. This involved meticulous budgeting, comprehensive project scoping and detailed resource planning to ensure the seamless execution and completion of these projects.

Bengaluru, Karnataka, India

• As the throughput lead for the K12 Question Bank team, I led a high-performing team of 30+ in-house academicians, 10+ vendors and 40+ freelancers.• Spearheaded the launch of 413 exams on the product, driving cross-functional collaboration with the business analysts, developers, designers, media producers, and User Acceptance Testers to deliver results exceeding key metrics.• Streamlined project delivery through operational plans, achieving a 25% reduction in lead times and successful completion of 20+ projects (including 2000+ books) ahead of schedule.

Bengaluru, Karnataka, India

• Led the successful onboarding and management of 15+ vendor teams in the K12 department, significantly boosting daily content throughput and facilitating the launch of over 600 books on the product.• Utilized detailed content analysis to identify quality issues in vendor submissions. Implemented strict financial controls, conducted regular performance reviews and strategically terminated the contracts of underperforming vendors, safeguarding the company from unwarranted financial demands.