Bhaskar S Email & Phone Number

Mumbai, Maharashtra, India

Leading Continuous improvement initiatives at TCS

Mumbai Area, India

Leading Business Excellence for Finance and Accounting Domain at Accenture PTP, OTC, RTR and FP&A.

Mumbai Area, India

• PROCESS IMPROVEMENT PROGRAM MANAGER - CONTINUOUS IMPROVEMENT (SIX SIGMA BLACK BELT CERTIFIED)Sitel, Mumbai, MH, IN, Industry –ITES, Span head count: Site's in US, Tenure: Aug 2014 - Feb 2017
• Represents and encourages a continuous improvement culture within the sites in North America
• Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site
• Identifies… Show more PROCESS IMPROVEMENT PROGRAM MANAGER - CONTINUOUS IMPROVEMENT (SIX SIGMA BLACK BELT CERTIFIED)Sitel, Mumbai, MH, IN, Industry –ITES, Span head count: Site's in US, Tenure: Aug 2014 - Feb 2017
• Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/DMAIC framework
• Defines the organizational structure of the project and interfacing with the functional work streams associated with project tasks

Mumbai Area, India

• MANAGERFirstsource Solutions Ltd (RPG Group Company)., Mumbai, MH, IN, Industry –ITES, Tenure: Apr 2012 - Aug 2014
• I was the process owner leading a team of 150 associates 13 Team Leaders and 3 assistant managers
• Directed transition process for setting up inbound operations. Spearheaded plans for continuous improvement of processes in the short, medium and long term
• Designed and established a model for efficient staffing. Consistently achieved service levels
• Hire staff… Show more MANAGERFirstsource Solutions Ltd (RPG Group Company)., Mumbai, MH, IN, Industry –ITES, Tenure: Apr 2012 - Aug 2014
• Hire staff

• ASSISTANT MANAGERFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 80 associates, 5 Team Leaders, Tenure: Sep 2009 – March 2012
• Streamlined Inbound Operations improved and ensured Quality Policy as detailed by management is understood by department staff. Spearheaded plans for continuous improvement of Quality in the short, medium, and long.
• Restructured department and instituted training program to… Show more ASSISTANT MANAGERFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 80 associates, 5 Team Leaders, Tenure: Sep 2009 –.
• Restructured department and instituted training program to cross-train staff, improving efficiency and professionalism of entire department, consistently received "high praise" from our clients and management
• Implemented Six Sigma project for reduction of shrinkage, reduced the shrinkage from 11% to 8%,
• Conducted data analytics workshops

• Process LeaderFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 18, Tenure: Aug 2008 – Aug 2009
• Improved performance and consistently provided value add
• Recommended and implemented revisions to product & process documents
• Trained associates and made significant contributions in numerous departments, including operations, training and wfm
• Awarded for successfully completing a project to reduce AHT - This prestigious award was given by the… Show more Process LeaderFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 18, Tenure.
• Awarded for successfully completing a project to reduce AHT - This prestigious award was given by the core leadership team of Firstsource Show less

• MANAGEMENT TRAINEESuzlon Energy Ltd, Pune, MH, IN, Industry –Windmill/Power, Tenure: Aug 2007 – Nov 2007
• Live project on financial and technical feasibility analysis in SUZLON ENERGY LTD for setting up a 500Cr worth Wind Mill Tower manufacturing setup

Master Of Business Administration (Mba), Finance, General, A

Activities and Societies: Gold Medalist - MBA MBA Finance Gold Medalist

Education record