Leading Continuous improvement initiatives at TCS

Leading Business Excellence for Finance and Accounting Domain at Accenture PTP, OTC, RTR and FP&A.

PROCESS IMPROVEMENT PROGRAM MANAGER - CONTINUOUS IMPROVEMENT (SIX SIGMA BLACK BELT CERTIFIED)Sitel, Mumbai, MH, IN, Industry –ITES, Span head count: Site's in US, Tenure: Aug 2014 - Feb 2017•Represents and encourages a continuous improvement culture within the sites in North America •Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site •Identifies… Show more PROCESS IMPROVEMENT PROGRAM MANAGER - CONTINUOUS IMPROVEMENT (SIX SIGMA BLACK BELT CERTIFIED)Sitel, Mumbai, MH, IN, Industry –ITES, Span head count: Site's in US, Tenure: Aug 2014 - Feb 2017•Represents and encourages a continuous improvement culture within the sites in North America •Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site •Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/DMAIC framework • Defines the organizational structure of the project and interfacing with the functional work streams associated with project tasks • Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s) • Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team •Recommends solutions and controls, and implementing approved recommendations. Ensures accurate quality measurements and tools are implemented within campaignsPrinciple duties include: • Meet all project goals (Quality, Delivery and Cost) • Identify, tracks, manages project tasks, and resolves project issues • Proactively disseminate project information/reporting to all stakeholders • Identify, manage, and mitigates project risk • Ensure that the overall project solution is of acceptable quality • Proactively manage scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures • Define and collect metrics to give a sense for how the project is progressing and whether the deliverable's produced are acceptable • Manage the overall work plan to ensure work is assigned and completed on time and within budget Show less

MANAGERFirstsource Solutions Ltd (RPG Group Company)., Mumbai, MH, IN, Industry –ITES, Tenure: Apr 2012 - Aug 2014• I was the process owner leading a team of 150 associates 13 Team Leaders and 3 assistant managers• Directed transition process for setting up inbound operations. Spearheaded plans for continuous improvement of processes in the short, medium and long term• Designed and established a model for efficient staffing. Consistently achieved service levels • Hire staff… Show more MANAGERFirstsource Solutions Ltd (RPG Group Company)., Mumbai, MH, IN, Industry –ITES, Tenure: Apr 2012 - Aug 2014• I was the process owner leading a team of 150 associates 13 Team Leaders and 3 assistant managers• Directed transition process for setting up inbound operations. Spearheaded plans for continuous improvement of processes in the short, medium and long term• Designed and established a model for efficient staffing. Consistently achieved service levels • Hire staff • Do continuity planning• Improved Staff’s On Time Adherence to the shifts from 70% to 92%• Ensured my line of business is Number 1 in terms of CSAT Show less

ASSISTANT MANAGERFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 80 associates, 5 Team Leaders, Tenure: Sep 2009 – March 2012• Streamlined Inbound Operations improved and ensured Quality Policy as detailed by management is understood by department staff. Spearheaded plans for continuous improvement of Quality in the short, medium, and long term. The scores improved from 80% to 93%• Restructured department and instituted training program to… Show more ASSISTANT MANAGERFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 80 associates, 5 Team Leaders, Tenure: Sep 2009 – March 2012• Streamlined Inbound Operations improved and ensured Quality Policy as detailed by management is understood by department staff. Spearheaded plans for continuous improvement of Quality in the short, medium, and long term. The scores improved from 80% to 93%• Restructured department and instituted training program to cross-train staff, improving efficiency and professionalism of entire department, consistently received "high praise" from our clients and management• Implemented Six Sigma project for reduction of shrinkage, reduced the shrinkage from 11% to 8%, • Conducted data analytics workshops• Awarded for being the best Captain of the Quarter - Q3 2010 and Q1 2011 • Strongly supported the process during BCPs Show less

Process LeaderFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 18, Tenure: Aug 2008 – Aug 2009• Improved performance and consistently provided value add• Recommended and implemented revisions to product & process documents• Trained associates and made significant contributions in numerous departments, including operations, training and wfm• Awarded for successfully completing a project to reduce AHT - This prestigious award was given by the… Show more Process LeaderFirstsource Solutions Ltd (RPG Group Company), Industry –ITES, Span head count: 18, Tenure: Aug 2008 – Aug 2009• Improved performance and consistently provided value add• Recommended and implemented revisions to product & process documents• Trained associates and made significant contributions in numerous departments, including operations, training and wfm• Awarded for successfully completing a project to reduce AHT - This prestigious award was given by the core leadership team of Firstsource Show less

MANAGEMENT TRAINEESuzlon Energy Ltd, Pune, MH, IN, Industry –Windmill/Power, Tenure: Aug 2007 – Nov 2007• Live project on financial and technical feasibility analysis in SUZLON ENERGY LTD for setting up a 500Cr worth Wind Mill Tower manufacturing setup