Bhaskar Chatterjee Email & Phone Number

Kolkata, West Bengal, India

Developing technical solutions to business problems.

GDC Kolkata

• Managing and monitoring a Team of 12 members in the Global Delivery Centre to ensure implementation and support delivery to the customers in India and Overseas.
• Allocating and monitoring the support and the Implementation tasks among the team members and assuring its completion.
• Liaising with the R&D, for the Product issues escalated by the customers and other departments.
• Conducting the induction training on the Product and the process to the newly inducted members of the Team.
• Assisting the Development and the QA teams with the Product and the Domain Knowledge
• Closely worked with the Team members and the clients through the different phases of the Implementation of the ERP and Payroll.

R&D - Kolkata

• Managing and monitoring a Team of four members in analysing and troubleshooting issues escalated by other departments.
• Training on the Product and on the Process to inter department team members
• Liaising with the R&D, for the Product issues escalated by the customers and other departments.
• Interacting with the other departments in analyzing and troubleshooting issues escalated by the clients.
• Troubleshooting of the issues raised by the clients through the Remote Access Tools.

R&D - Kolkata

• Testing and implementing the various applications - ERP, CRM and HRM includes reporting problems, testing bugs, testing enhancement and customization, writing test cases, test planning and handling a Team of four.
• Expertise in Manual Testing.
• Well Experience in ERP/CRM Implementation.
• Actively involved in Test Planning, Preparing and executing Test Cases.
• Additionally providing support to the PERKS users(payroll domain)

R&D - Kolkata

• Requirement gathering, preparing Test Cases, conducted system testing, conducted functionality testing, ensure UAT.
• Closely worked with the development team in designing and incorporating the modules Fixed Asset & Depreciation, TDS, Service Tax, Excise, IBG etc.

Delhi, NCR

Promoted as Technical Support Manager for its office at the Delhi Region to supervise and to build a support team for Delhi and NCR region.

Kolkata Area, India

• Visit client place for Software Installations, Implementation & Solve the Customer queries.
• Collect requirements from the client and deploying ERP at client place and also to discuss solutions with clients based on the SRS.
• Strong functional/technical knowledge of implementing different modules (AP, AR, GL, Inventory, Manufacturing, Statutory and Custom Reports including MIS reports) of ERP and expert knowledge of MS SQL Server.

Kolkata Area, India

• Software Installation & Configuration, training, troubleshooting, telephonic support, onsite support, technical demonstration. Support Sales team during critical demonstration.

Bachelor’S Degree, Science

Science