Bhaskar Tamuli Email & Phone Number

Keswick, SA, AU

Auckland, Auckland, NZ

• As a member of M365 CoE, provide L3 support for M365 & 3rd party SaaS services to over 40 customers (private enterprises, govt entities – state & federal) across Australia and to their international footprints. i.e.
• Microsoft identity management (Azure AD, AD Connect, ADFS and Microsoft Identity Manager).
• Information Protection & Governance (Retention policies, AIP Labels), Security & Compliance (eDiscovery)
• Advanced email security & archive technologies (Office 365 Defender/EOP, Mimecast, Avepoint etc.)
• Modern business collaboration tools in M365 suite - Teams, Planner, Groups, Exchange Online, SharePoint Online, Yammer, PowerApps, One Drive for Business;
• Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Cisco and Zoom;

Auckland, Auckland, NZ

Providing Level 3/4 End User Computing support services to the Department of Customer Service, NSW.The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and.

Watson, ACT, AU

• Prime Media Group is a regional television broadcaster with a viewing area that covers northern and southern New South Wales, the Australian Capital Territory, Victoria, the Gold Coast area of south eastern Queensland.
• Provide 1st, 2nd and 3rd Level support of windows desktop, server and application infrastructure across the country, from the head office in Canberra.
• Manage the service desk system (HEAT), undertake tasks and service requests and escalate requests to other teams as appropriate.
• Monitor software licensing requirements and support maintenance of e-mail, citrix-xenapp, file & print servers, database servers and other systems.
• Administer asset management suite (Lansweeper) for software and hardware changes and carry on regular audits to adhere accuracy.
• Carry on duties associated with daily backup procedures of servers.

Ultimo, NSW, AU

• The Australian Broadcasting Corporation (ABC) is Australia's state-owned and funded national public broadcaster. The ABC plays a leading role in the history of broadcasting in Australia. http://www.abc.net.au/Roles and.
• Provide 2nd level support of Mac and Windows desktop infrastructure and business applications.
• Carry out regular maintenance tasks, incident management and support of the ABC’s fleet of Mac and Windows equipment deployed with the desktop SOE.
• Liaise with clients in a timely and professional manner while troubleshooting Mac and Windows desktop issues.
• Assist and contribute to the creation of effective documented technical solutions geared towards improving first-line fix rates.
• Assist and contribute to desktop project tasks (McAfee ENS enterprise roll-out, Office 365 implementation support, ServiceNow implementation replacing HP Service Manager )

Mosman, NSW, AU

• The Municipality of Mosman is a local government area on the Lower North Shore of Sydney, New South Wales, Australia. http://www.mosman.nsw.gov.au/Roles and Responsibilities:
• Provide 1st and 2nd Level ICT Support (Phone, Remote and Face to Face) for all council employees, sites.
• Own and participate in various ICT Projects in scope.
• Administer IT ServiceDesk Plus software and configure as per organization requirements, and ICT service offerings.
• Manage complete mobile device fleet (from procurement to deployment) with MDM software and also work on continuous improvement strategies for corporate phone (fixed line, mobile, data) usage.
• Harmonize with vendors for various ICT services (such as Print-Canon, Phone-Telstra) SLAs and new service introductions.

• The City of Prospect is an inner urban local government area (LGA) in Adelaide, South Australia. It has an estimated population of 20,910 people and is one of the oldest LGAs in South Australia..
• Deliver 1st and 2nd Level support to application and system issues, covering 150+ users.
• Also provide similar support to City of Tea Tree Gully, as part of the existing support model.
• Manage audio visual infrastructure, ShoreTel telecom systems, Titan software for security access.
• On board new mobile devices with AirWatch, maintain and recertify IT assets including software.
• Support all enterprise applications including but not limited to Alchemy SMS, Exponare, MapInfo, HP TRIM, Adobe Create Cloud applications, DataBox and Authority suite.

Modbury, South Australia, AU

• The City of Tea Tree Gully is in the Australian state of South Australia, in the outer north-eastern suburbs of Adelaide. The city has an estimated population of 95,467 people and is one of the most populous local.
• Provide dedicated support to Civica-Authority application suite as part of IT Solutions\​Systems team.
• Analyse business systems, advocate solutions, design, and test and implement changes in live.
• Deliver 2nd Level support to application and system issues; also cover centralised IT helpdesk support catering over 400 users.
• Work in a collaboration with Business Analysts and Project Managers with regards to continuous improvement initiatives and projects.
• Develop and maintain the FAQs in SolarWinds system, other reference documents in HP TRIM as part of organization standards and operating procedure, continuous improvement initiatives.

ICT Service Delivery - Responsible for providing stable and resilient IT Infrastructure across all sites owned and maintained by the council. Customer Support Operations - Offer highly effective and time efficient IT Helpdesk service to all council employees (onsite, on phone or remote) during business hours. Also provide on-call support during.

New York, NY, US

Fully responsible for enforcing compliance with the global change processes and ensuring the quality of all change within the organisationPerforming specific duties relating to: change record quality control, change approvals, impact and collision analysis, change reviews, restriction and freeze period management and post-implementation reviewsChairing and.

New York, NY, US

As a member of the application development management team, responsible for ensuring all employees worked in accordance with application development best practices and standardsThoroughly assessed and processed all requests for change across the organization and performed all release management activities

New York, NY, US

As a member of the project management team, provided technical support and advice across a diverse range of technology projects specifically; offered technical consultancy during requirements gathering, analysis and solution design phases, designed and conducted tests and acceptance criteria and assisted with successful roll-outs

New York, NY, US

Worked on the end-user computing support desk and provided Level 2 technical support to multiple users across the organizationDealt with and rapidly resolved a large range of complex issues and attended to service requests across the desktop, laptop and PDA community

Offered comprehensive, around the clock technical support to a large number of contracted government, manufacturing and service organisations focusing support across desktops, laptops, personal computing devices, servers and networks

New York, NY, US

Responsible for the provision of operations and support of servers, end-user devices and networks supporting Citrix-based market data services applications

New York, NY, US

Played a pivotal role within a team providing infrastructure operations and support to a large US-based banking corporation

Master Of Business Administration (Mba), Project Management

Bit (Bachelor In Information Technology), Information Technology

10+2, Physics, Chemistry, Maths, Bilology Etc