1. Self-Serve Portal development and management: a. Work closely with stakeholders and vendor team to get the portal provisioned as per requirements. b. Ensure end-to-end support for stakeholders with data ingestion, transformation and structuring of data on the portal, making it most meaningful for The Firm members c. Connect with 3rd party data vendors and enable delivery and automating the path for the data to the portal – Ensure scheduled update of the data to the portal along with data accuracy 2. Technical solutioning – Ensure bug fix on the portal and day-to-day support for the colleagues and team members for the issues faced with accessing data / portal. Also align with Firm Tech team to ensure proper risk mitigation for the services shared via the portal and prepare data lake to safeguard the services from vendor3. Reporting dashboard – Create reporting dashboard for the stakeholders to provide anytime access to utilization of dashboard and help with monitoring the recoveries from assets on the portal 4. Charge back leakage prevention system – Ensure proper monetization and utilization tracking of assets ensuring no data leakage from the portal 5. Automation opportunity – Work closely with vendor product team and stakeholders to find opportunities of automation to reduce efforts and time to ingest new data or setup portal for different teams

• IT Services management - Ensure timely and effective IT service delivery to firm colleagues and vendors.• Operations & escalations Management - Responsible for operations management of IT teams for multiple countries in APAC. Manage escalations by applying ITIL problem management best practices.• Talent Management - Manage hiring, learning, coaching and growth of IT team members.• Finance management - Create budget for my group, track expenses and report finances to stakeholders.• Digital Transformation and adoption - Responsible for identifying opportunities for digitization, automation, and adoption of IT processes.• Stakeholder management - Keep a consistent connect with key stakeholders from business, organization, and team members perspective.• Global provisioning and supply chain management - Ensure all inventory for IT assets is always available to firm colleagues and delivered within expected timelines and quality.

Responsible and accountable for IT infrastructure requirements, technical support services, Communication and IT Event management. Provide resilience for the company's systems and put in place measures to minimize downtime in the event of hardware or software failure. • Operations Management – Instilling best industry ITIL practices and develop team processes that promote efficiency and communication excellence.• Transform IT Communication to proactive and Business centric communication – Prepare IT knowledge capsules, security and collaboration pack, online nuggets for firm wide technology adoption• Stakeholder Management – Creating positive relationships with stakeholders through appropriate management of their expectations and agreed objectives.• Service Management - Contributing to success of team and assist in improving overall customer experience.• Escalation management – Acting as a technical escalation point for team members.• Assessing processes/tools to determine their effectiveness and design/implement new protocols whenever needed.• Talent Management – Assisting and leading recruitment of Helpdesk agents.

• Vendor management and IT hardware inventory management.• Configuration of Lotus notes & Blackberry's, troubleshooting issues with them.• Troubleshooting network/desktop/server issues remotely and at site.• Responsible for maintaining, establishing and troubleshooting Cisco VPN Connectivity issues across entire offices.• Administrating and working on file servers which include handling huge data creation and maintenance of project folders.• Maintaining and troubleshooting automated back-ups using Iron Mountain Connected Back Up.• Creating research documents for ZS's IT Database.• Domino Administration: Monitoring, maintaining, and administering the Domino Servers and applying all the necessary patches approved by IBM and RIM. Ensuring customer satisfaction with the Domino and Lotus Notes servers.

• Level 2 support for Client Lotus Notes/Domino version 7&8.• Installation and configuration of client Lotus Notes and full fledge support for databases, servers, and domino applications.• Networking troubleshooting, VPN connection support, Intranet web application support (Java applets), Password Resets for windows, N/w drive, Linux, VPN clients & Citrix.• Mentoring teams of approx. 10 new hires as SME for more than 3 months.