ITIL Foundation certified IT Lead with 10+ years of hands-on experience in Global Support Model of delivering innovative IT initiatives, manage global teams, Administration, Resource Management, End-User technical support, Vendor management, Data centers, and Network support. Extensive practical knowledge of administering various tools like Lotus notes, Mobile Iron, GOOD for enterprise, Active Directory, Cisco WebEx. Looking for a new and challenging position, one that will make best use of my existing skills & experiences further my personal development. KEY ACCOMPLISHMENTS• Managing office's IT infrastructure, End-user Support, Vendor management, Procurement and IT contracts• Increased overall customer satisfaction and usability of 90% of IT productivity solutions• Managed office moves with no impact to company’s productivity (zero downtime)• Project management for global roll-out/upgrade of software’s such as Windows 8, MS Office 2013• Played key role in deployment of IT infrastructure for new office of 350+ employees in India• Management of 24x7 global helpdesk team to provide technical support• Global exposure of managing IT Services at multiple locations across India and abroad
Listed skills include Itil, Active Directory, Project Management, Team Management, and 18 others.