Performance-driven, and customer-centric professional with extensive experience in successfully handling IT Infrastructure, Data-Center operations (Software, Hardware), Project Management and implementation for various key projects and servicesHaving good leadership skills and a dynamic team player. Experienced in Global Customer Management, Project Management, Transition and Transformation Planning and Management, Service Delivery, Service Management, , ITIL Processes, , SLA/SLM, Technical Writing, People Management, Resource PlanningPrepare Budgets, Projections, Cost Analysis and Margin ImprovementCompleted Transition and Transformation of critical projects. Handover to operations for service deliveryHelp define project scope, goals and deliverables, define tasks and required resources, Project planning & estimation in line with customer expectations & end-to-end client engagement.Drive corrective measures proactively if non-compliance is observed in the projectLeading personnel management, including staff recruitment, performance assessment, training, and mentoringAdvise management to adopt modern techniques to streamline process and maintain flawless delivery operationsAbility to forecast the IT Infrastructure requirements, which helps in budget forecasting, capacity planning and management.Planning and implementation of various automation tasks which has reduced resolution times and improved MTTRMeasure team performances, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders. Publish KPI reports.Have been awarded certificate of appreciation, submitted various value adds and service improvement plansStrong customer service orientation and ability to connect with global customers and work with Global teams