Dipayan Bhattacharjee Email & Phone Number

Bengaluru, Karnataka, India

➤ Ensuring on time pick up and deliveries are 99%+➤ Ensuring taking optimum productivity from manpower in terms of volume distribution➤ Roster adherence and process audit➤ Customer complaints monitoring and resolution with the help of CS and other cross functional teams➤ Ensuring the hub productivity in terms of space management➤ Monitoring CEA attritions and providing resolutions to arrest the same➤ Ensuring new initiatives and processes for excellence➤ Working with training team to facilitate new training execution and monitoring➤ Complete fleet management adherence and achieving financial P&L objectives

Bengaluru, Karnataka, India

➤ Responsible for the expansion and building a modern trade D2C logistics network➤ Owning the logistics function for Reliance retail Online business, JIO Mart B2C and B2B, Trends, Netmeds, Ajio, Reliance digital and also looking into non RIL business ➤ Managing 400+ delivery locations across 5 states with 1000 executives and 3000+ delivery associates, ensuring 1 lakhs + order delivery on daily basis➤ Responsible for AOP & budgeting, Logistics KPIs, Vendor development & management, Process excellence, network design etc.➤ Managing deliveries within given cost, ensuring best NPS for logistics, handling consumer escalation and scaling the operation➤ Managing HR operation, logistics finance, Tech prioritization for logistics journey

Bengaluru, Karnataka, India

➤ Plan, strategize, implement and execute company’s policies expansion in T-2 & T-3 cities➤ To check the growth in both B2B and B2C segments and cost sheets for vendor payments➤ Checking the out for delivery % ,GMV received vs. delivered and customer ratings on deliveries➤ Closely working with marketing and sales teams to increase the orders across markets➤ On boarding new vendors in First Mile and Last Mile operations and reduce delivery timings➤ Ensuring all costs are met within the stipulated budget

Bengaluru Area, India

➤ Responsible for entire P & L of the region with 750 crore annual turnover including T2➤ Ensuring Variation in Capacity Planning Vis a Vis orders delivered are minimal & achieving the AOP➤ Maintaining the optimization of 3 C’s – Customer, Cost & Capacity➤ Complete ownership of company assets, hire train and recruit managerial staff➤ Opened 3 Distribution Centers exclusively for FMCG, GM & F&V (1st of its kind in India) along with 15 dark Stores & helped in setting up exclusive BB Now stores➤ Focusing on average inventory holding in DC’s and ensuring the dump and shrink across stores and DC’s are minimal➤ Keeping a tab on all costs of the region so that it doesn’t shoot over budget☛ Leadership Excellence Award - 2019☛ Break Even in Full Service Deliveries (FSD) Bangalore Region – 2017 March ☛ Awarded a trophy for making Bangalore the ‘Best Express City' Pan India – 2016

Bengaluru Area, India

➤ Ensuring the Last Mile Deliveries are smooth and efficient with utmost care of deliveries➤ Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management➤ Strict Adherence to Slot allotment in regards to customers Returns and Merchant Facility Networks

Bengaluru Area, India

➤ Managed the Q shop store operations for 5 stores for Sahara India in Karnataka & Andhra Pradesh➤ Analyzed the sales and profitability of Franchisee owned Franchisee Operated stores and Company Owned Company operated stores & shrinkage and loss prevention➤ Opening New Outlets for increasing the Business and Visibility of the company

Dhanbad / Bhubaneshwar

➤ Ensuring topline sales and monthly targets along with excellent customer service➤ Ensuring shrinkages are as per permissible limits and ensuring markdown processes are followed➤ Monitoring of store costs and develop / implement action plans to reduce costs and make stores profitable➤ For a brief period associated with training team for process training and implementation☛ Best Stores (Achieved 100 % compliance across all stores of cluster pan India) - 2010

Pune/Kolkata

➤ Ensuring topline sales and monthly targets along with excellent customer service➤ Ensuring merchandise is stacked properly for customers always, ambient and hygienic floor➤ Focusing on to check the shrink and ensuring standard operating procedures of loss prevention measures are religiously followed➤ To ensure all CSA’s are trained in basic product knowledge & service standards☛ Awarded Outstanding Performer of the year - 2008

Agartala Area, India

➤ Maintaining proper primaries, secondary’s and checking efficiency and proper distribution➤ Effectively implementing product placements and NPLP's and checking distributors ROI ➤ Achieving brand wise targets per month to achieve the ABP of the territory☛ Highest Star Holder Officer - 2006

Guwahati Area, India

➤ Looked into top line sales and distributor management.☛ Awarded Best Performer of the year (Peak Period) July to September cycle- 2005

M.B.A, Marketing

B.A, English