Bhaumik Dixit Email & Phone Number

Ontario, Canada

Mississauga, Ontario, Canada

• Resolved client concerns by proactively identifying problems and providing efficient solutions that led to significantly high retention of clients.• Provided banking solutions to clients by providing them with detailed and accurate information on the various banking services that were available to them.• Awarded recognition for receiving 98% positive reviews in the customer survey in various categories including interpersonal communication skills and problem solving skills. • Lead point of contact to assist and resolve customer banking issues.

Toronto, Ontario, Canada

• Demonstrated professional etiquette by responding empathetically to various customer complaints resulted in improving 32% positive feedback rate.• Resolved on an average of 80 inquiries per day on first call.• Promoted and offered products and services by consulting, gathering information, and evaluating customer needs.

• Developed and implemented innovative marketing campaigns and aligned the value-added services to consumer trends that led to optimizing the organizations business model and increased revenue index.• Managed a cross functional team of client service managers and designers to increase productivity and quality of the project by fulfilling bottom line objectives.• Implemented time saving method to streamline design tasks which resulted in more work outcome from designers and improved office efficiency. • Implemented a marketing campaign that promoted government subsidized solar installation program through newspaper, digital marketing and radio campaigns that resulted in a 49% increased growth of customers in a span of 6 months• Rebranded the product strategy for a CPG client that led to 25% increased revenue for the client in 6 months.• Planned and managed Digital Marketing campaigns, E-commerce strategies and profitable social media ad campaigns on various platforms such as Facebook, Instagram, LinkedIn, and YouTube resulting in increased revenue index of 23% for the agency.• Drove customer retention growth by partnering with celebrity influencers that resulted in a 30% increase of customer retention for a retail brand.

Auckland, New Zealand

- Approaches and engages customers- Link sell, Substitute sell, cross sell- Highlights price promise and shop and collect- Knowledge of store sales targets (daily, weekly)

Auckland, New Zealand

• Has worked as a Event Planing Assistant by assisting them to promote the Secondary School Symposium Event.• Assisting in managing to promote the event on social media platforms by using different promotional strategies.• Preparing proposals to get sponsors and partners for the event.• Coordinating and assisting for Auckland City for Peace Awards 2015 event.• To promote the event through digital video content marketing on social media platforms.• Made after movie for the event for post event promotion activity.• Choreographed and leading the dance Flash mob on event day.

Vadodara Area, India

• Maintained excellent client relationship and service level agreement with the existing and potential clients.• Developed marketing and advertising project briefs to drive the activities and deliverable collaboratively with external media agencies, manufacturers, and suppliers to increase brand awareness.• Singular point of contact between clients and designers to align project objective to meet inter-departmental objectives and outcomes.• Designed and developed marketing content for pamphlets, brochures, posters and newsletters as required to promote the brand or key programs and initiatives. • Provided Offset and Digital Print solutions to clients by suggesting best quality print materials based on the project quantity and requirement.• Planned and designed market research questionnaires and implemented required strategies which resulted in 37% growth in customer retention in a span of 6 months.

Sales And Marketing Connections Program, Acces Employment In Partnership With Humber College

Business Communication | Critical Thinking | Digital Media | Design Thinking | Project Management

Graduate Diploma In Applied Management, Business, Management, Marketing, And Related Support Services, Level 7

Graduate Diploma in Applied Management Otago Polytechnic (October 2014 – August 2015) Specializing in Marketing and Sales • Applied.

Post Graduation Diploma In Marketing Management, Marketing/Marketing Management

Education record

Bachelor Of Commerce (B.Com.), Accounting

Insurance

Risk Management Principles and Practices