Bhaven Shah Email & Phone Number

Santa Clara, California, United States

Nsight is a proud partner of SAP, Oracle, Microsoft and Amazon. Nsight provides valued-added system integration services around Customer Engagement, Enterprise AI, Mobility, UX, Cloud, Analytics and Managed Services. Clients have realized maximum returns on their IT investments leveraging Nsight's proven Global Delivery Model.

Santa Clara, California

Directed global delivery operations for Arcot Professional Services across diverse SaaS products, including eComMinder, Clarity PPM, RiskMinder, AuthMinder, SignFort, CloudPass, and more. Led the delivery team in cultivating and managing customer relations throughout sales and service cycles. Ensured comprehensive customer satisfaction, resulting in strong customer references and high renewal rates.Oversaw the strategic delivery of eComMinder (formerly TransFort), offering 3-D Secure compliant authentication services for card processors and issuers, ensuring secure online shopping experiences for consumers. Implemented as a cloud-based solution, eComMinder provides robust protection and identity verification in card-not-present (CNP) transactions. Achieved a consistent 99.99% availability for over 15,000 customers and over 300 million users.Managed the eComMinder delivery of Verified by Visa, MasterCard SecureCode, American Express SafeKey, DFS ProtectBuy, and JCB J/Secure implementations for both Arcot Hosted Service and enterprise clients. Successfully led implementations resulting in multi-million-dollar professional services revenue and recurring hosting fees for the company. Collaborated with Sales to secure complex and high-revenue deals.Assumed responsibility for the establishment and management of billing processes for SaaS services, focusing on recurring revenues and services revenues. Conducted comprehensive analysis of billing data using MS Excel and MS Access.Collaborated with the Director of Infrastructure to effectively manage Data Center Compliance, including adherence to standards such as SOC2, SASE16, PCI-DSS, and other relevant protocols.Oversaw end-to-end process and control for the entire SaaS operations and Professional Services by leveraging SalesForce.com. Directed the construction and administration of the application development for a tailored SaaS operations solution within the SalesForce.com platform.

Engaged in a contractual role with Visa, overseeing a pivotal Siebel Integration project in collaboration with BMC and newScale. Played a key role in facilitating communication between business users during requirements gathering and technical analysis phases. Worked closely with technical teams throughout the design, development, and testing stages to ensure the successful implementation of the integration project.

eForce was a leading, venture-backed technology services company with operations in the US, UK and two development centers in India. Took charge of spearheading the development efforts for XPFLOW, a SaaS product serving the licensing industry as an enterprise application. Additionally, managed consulting services, providing strategic guidance and support to prominent clients such as British Telecom, Baker Hughes, PacifiCare, and others.

Founded and operated PBSE, a Siebel Consulting Partner specializing in delivering CRM implementations and integrations for clients in the Telecommunications and Healthcare sectors. Managed operations in both California and India. Successfully established the consulting company, securing key clients such as AT&T, Corio, Selectica, Hyperion Solutions, and others.

Pioneered the introduction of the Selectica Connector to Siebel Sales Enterprise, managing the entire lifecycle from concept to the initial six releases. Collaborated closely with Professional Services on key projects involving major clients such as SBC and Redback Networks, ensuring successful delivery and seamless implementation of the solutions.

Transworld Information Systems is a business focused IT Solutions company with expertise in IT Services, Customer Relations Management (CRM) and Enterprise Resource Planning (ERP) strategies, integration and delivery. Managed full life-cycles of multiple implementation of Siebel version 98 and 99.5. Trained and mentored new consultants.

Altera Corporation engages in the designing, manufacturing, and marketing of the programmable logic devices. Altera uses the Siebel Application in their Sales department, Marketing department and Call Centers.Project Lead: Managed the upgrade project for Siebel 98 to Siebel 99.5 as well as general quarterly releases.

King World Productions, Inc. is the preeminent company in television syndication, distributing six of the Top Ten daily syndicated series, including the two highest-rated talk shows, The Oprah Winfrey Show and Dr. Phil, and two highest-rated game shows, The Wheel of Fortune and Jeopardy. Provided the technical expertise in the programming and architecting the Siebel implementation for Contracts Management System. Additionally concentrated on working with business users to understand and implement business requirements for a Siebel application.

ASP Consulting Group is a former Scopus Consulting partner and a latter Siebel Systems Consulting Alliance partner with a specialization in Siebel implementation services emanating from a product development relationship with Siebel. Mentored the Siebel Implementation Group after the merger between Siebel Systems and Scopus. Trained and mentored new consultants for Siebel Implementations and Integration projects.

Development Engineer working on the SharePlex Unix software. Work on the Kernel level C programming for file replication on HP-UX, AIX, and Solaris.

Pleasanton, Ca

ReMACS (acquired by Radiant Hospitality) was a software provider for restaurant and hotel back-office solutions. Started as a Professional Services consultant in charge of installations, services, and support. Promoted to Business Analyst as part of the engineering team in building and defining requirements for the Windows version of the ReMACS software.

Fullerton, Ca

CSUF Foundation owned 24 on campus restaurant/concession services. As IS Operations Manager, in charge of managing front line and back office information systems. Build and support information reporting for upper management.